Carmen Carrillo

• Assisted characters with transportation to and from designated locations. Provided guests with accurate information regarding character departures and autograph availability. Addressed guest inquiries with knowledgeable responses. Delivered exceptional customer service to enhance guest experiences. Engaged in storytelling to create memorable interactions.
• Navigated unexpected situations and changes with composure and professionalism.
• Conducted training sessions for new cast members to ensure smooth integration into the department.

Assisted out-of-state patients seeking abortion services. Provided financial support resources and as well as offered an ear if they needed someone to talk to. Coordinated travel arrangements, including flights and accommodations. Managed insurance verification and scheduled appointments based on patient availability.

Facilitated smooth operation of COVID vaccine clinics by maintaining adequate vaccine stock through timely ordering. Streamlined patient check-in and check-out procedures to enhance service delivery. Educated patients on vaccine details and arranged necessary follow-up appointments, contributing to improved vaccination adherence.

• Handled over 60 calls daily to assist patients with appointment bookings. Supported scheduling by organizing breaks and lunch times. Aided manager in developing monthly work schedules.
• Handled high call volume to maintain high standards of customer satisfaction and service quality.
• Contributed to new hire training initiatives by providing insights on best practices and promoting continuous professional development.
• Verified insurance details and calculated patient fees using a sliding scale.