Carmen Breda
Moreno Valley,CA
Summary
Organized professional with exceptional interpersonal skills. Seeking a full-time position that allows growth while gaining valuable experience.
Overview
10
10
years of professional experience
Work History
A/R Billing
Coyote Logistics
02.2022 - 08.2023
- Generated comprehensive reports using BAZOOKA, SQL query software, Oracle and Blue Jay
- Prepared/sent invoices for over 50 customer and vendor accounts daily.
- Created detailed reports for senior leadership, highlighting key metrics related to A/R performance and areas for improvement.
- Assisted with monthly audits by providing necessary documentation and answering auditor inquiries regarding A/R function.
- Enhanced cash flow by expediting collection of overdue accounts through persistent followup.
- Trained new associates on billing processes and protocols, boosting team performance.
- Analyzed and quickly identified rate errors or improper documentation, which I reconciled with collections/operations departments
- Built rapport with customers to ensure seamless completion of billing processes
- Recorded information about financial status of customers and status of collection efforts
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained high security of records to ensure confidentiality.
Claims Investigator
Georgia Department of Labor
03.2020 - 01.2022
- Thoroughly examined unemployment claims to identify any inaccuracies, discrepancies or conflicting information.
- Interviewed applicants to obtain financial data to help determine eligibility.
- Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
- Followed up with employers/claimants to gather all necessary facts associated with each claim.
- Documented findings and prepared detailed reports.
- Improved customer satisfaction rates by providing clear explanations of claim decisions and addressing concerns professionally.
- Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
- Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.
Client Service Representative
CIOX Health
04.2018 - 02.2020
- Validated all request for protected health information according to state and HIPAA laws.
- Handled sensitive situations with professionalism and empathy, ensuring positive experiences for patients and their families during ROI processes.
- Managed over 50 incoming requests by phone, fax, email. Resolved customer issues whenever possible and escalated them when necessary.
- Communicated with Dept Manager on an on-going basis, providing information and data as requested including member's changing needs and requests.
- EMR, EPIC software, Microsoft Office Suite to maintain records and use of multi-line telephone system.
- Reproduced protected health information by using data extraction and file management techniques.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
Research Analyst
American Airlines
07.2013 - 11.2017
- Produced reports and graphs by compiling and organizing research data
- Used qualitative and quantitative observations/data to develop data driven solutions to root causes and develop models
- Created visualizations to present research data and findings to stakeholders.
- Supported other research teams by providing guidance and expertise, contributing to a successful merger.
- Worked firsthand alongside aircraft mechanics, identifying appropriate requested plane parts.
- Experienced in leading projects to increase efficiency and accuracy of data driven solutions.
- Conducted in-depth research on plane parts and proper accompanying documentation.
Education
Bachelor’s degree in health care administration in process -
Capella University
Minneapolis, MN01.2026
High school diploma -
Citrus High School
Fontana, CA05.2005
Timeline
A/R Billing
Coyote Logistics
02.2022 - 08.2023
Claims Investigator
Georgia Department of Labor
03.2020 - 01.2022
Client Service Representative
CIOX Health
04.2018 - 02.2020
Research Analyst
American Airlines
07.2013 - 11.2017
Bachelor’s degree in health care administration in process -
Capella University
High school diploma -
Citrus High School