Claims Investigator
Georgia Department of Labor
03.2020 - 01.2022
- Thoroughly examined unemployment claims to identify any inaccuracies, discrepancies or conflicting information.
- Interviewed applicants to obtain financial data to help determine eligibility.
- Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
- Followed up with employers/claimants to gather all necessary facts associated with each claim.
- Documented findings and prepared detailed reports.
- Improved customer satisfaction rates by providing clear explanations of claim decisions and addressing concerns professionally.
- Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
- Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.