Summary
Overview
Work History
Education
Timeline
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Carmen Breda

Moreno Valley,CA

Summary

Organized professional with exceptional interpersonal skills. Seeking a full-time position that allows growth while gaining valuable experience.

Overview

10
10
years of professional experience

Work History

A/R Billing

Coyote Logistics
02.2022 - 08.2023
  • Generated comprehensive reports using BAZOOKA, SQL query software, Oracle and Blue Jay
  • Prepared/sent invoices for over 50 customer and vendor accounts daily.
  • Created detailed reports for senior leadership, highlighting key metrics related to A/R performance and areas for improvement.
  • Assisted with monthly audits by providing necessary documentation and answering auditor inquiries regarding A/R function.
  • Enhanced cash flow by expediting collection of overdue accounts through persistent followup.
  • Trained new associates on billing processes and protocols, boosting team performance.
  • Analyzed and quickly identified rate errors or improper documentation, which I reconciled with collections/operations departments
  • Built rapport with customers to ensure seamless completion of billing processes
  • Recorded information about financial status of customers and status of collection efforts
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained high security of records to ensure confidentiality.

Claims Investigator

Georgia Department of Labor
03.2020 - 01.2022
  • Thoroughly examined unemployment claims to identify any inaccuracies, discrepancies or conflicting information.
  • Interviewed applicants to obtain financial data to help determine eligibility.
  • Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
  • Followed up with employers/claimants to gather all necessary facts associated with each claim.
  • Documented findings and prepared detailed reports.
  • Improved customer satisfaction rates by providing clear explanations of claim decisions and addressing concerns professionally.
  • Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
  • Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.

Client Service Representative

CIOX Health
04.2018 - 02.2020
  • Validated all request for protected health information according to state and HIPAA laws.
  • Handled sensitive situations with professionalism and empathy, ensuring positive experiences for patients and their families during ROI processes.
  • Managed over 50 incoming requests by phone, fax, email. Resolved customer issues whenever possible and escalated them when necessary.
  • Communicated with Dept Manager on an on-going basis, providing information and data as requested including member's changing needs and requests.
  • EMR, EPIC software, Microsoft Office Suite to maintain records and use of multi-line telephone system.
  • Reproduced protected health information by using data extraction and file management techniques.
  • Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.

Research Analyst

American Airlines
07.2013 - 11.2017
  • Produced reports and graphs by compiling and organizing research data
  • Used qualitative and quantitative observations/data to develop data driven solutions to root causes and develop models
  • Created visualizations to present research data and findings to stakeholders.
  • Supported other research teams by providing guidance and expertise, contributing to a successful merger.
  • Worked firsthand alongside aircraft mechanics, identifying appropriate requested plane parts.
  • Experienced in leading projects to increase efficiency and accuracy of data driven solutions.
  • Conducted in-depth research on plane parts and proper accompanying documentation.

Education

Bachelor’s degree in health care administration in process -

Capella University
Minneapolis, MN
01.2026

High school diploma -

Citrus High School
Fontana, CA
05.2005

Timeline

A/R Billing

Coyote Logistics
02.2022 - 08.2023

Claims Investigator

Georgia Department of Labor
03.2020 - 01.2022

Client Service Representative

CIOX Health
04.2018 - 02.2020

Research Analyst

American Airlines
07.2013 - 11.2017

Bachelor’s degree in health care administration in process -

Capella University

High school diploma -

Citrus High School
Carmen Breda