Carmen Bogdan
Edmonton,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Experior Financial Group
06.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created meeting minutes, tracked discussion points and action items, and distributed the meeting minutes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Server
Brewsters Landmark Restaurant
07.2019 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma of Business Administration -
University of Regina
Regina, SK06.2022
French Certificate -
University of Regina
Regina, SK06.2020
Skills
- Excellent verbal and written communication skills; typing speed is 60 WPM
- Works well under minimal supervision and in teams
- High organization skills with great attention to detail and problem-solving abilities
- Experience using advanced features in Microsoft Office, specifically in Excel, PowerPoint, and Word
- Reliable, dedicated, hardworking, eager to learn and quick to learn
- Customer Service
Scholarships and Awards
- Recipient of the University of Regina International Entrance Scholarship, 2020
- Grad recipient of the University of Regina Merit Scholarship, 2019
Timeline
Administrative Assistant
Experior Financial Group
06.2022 - Current
Server
Brewsters Landmark Restaurant
07.2019 - 06.2022
Diploma of Business Administration -
University of Regina
French Certificate -
University of Regina
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