Carmen Bahena
Sacramento
Summary
Experienced in delivery management with a strong focus on customer service and operational efficiency. Regularly maintained accurate logs of deliveries, managed paperwork associated with shipments, and communicated effectively with dispatch to ensure timely deliveries. Demonstrated ability to optimize routes and handle customer inquiries professionally, resulting in improved customer satisfaction. Proficient in vehicle inspection and maintenance, ensuring safe and reliable transportation of goods.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Contractor
FedEx ground contractor
Sacramento
05.2007 - 05.2021
- Cleaned interior and exterior of truck cab on a regular basis.
- Managed paperwork associated with deliveries including bills of lading, manifests.
- Provided customer service by responding to questions, complaints, and requests in a timely manner.
- Kept accurate logs of all deliveries and trips.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Notified customers of delays to decrease calls to support.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded and unloaded delivery vehicles with packages to be delivered.
- Followed assigned routes and time schedules for deliveries or pickups.
- Resolved any discrepancies or problems that arose during delivery process.
- Checked shipping manifests against actual cargo being loaded and delivered.
- Assisted customers in loading and unloading merchandise when necessary.
- Maintained accurate records of deliveries, pickups, and related activities.
- Reported accidents or violations immediately to supervisor and manager.
- Delivered products safely within established time frames according to customer requirements.
- Inspected vehicles for mechanical items and safety issues, maintained vehicle supplies and equipment.
- Greeted customers upon arrival at designated destination points.
- Operated company-owned or leased trucks to transport goods between specified destinations.
- Communicated with dispatch personnel regarding pick-up times, delivery locations.
- Performed pre-trip inspections before beginning daily route.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Handled merchandise in accordance with product handling standards.
- Utilized GPS and maps for efficient route planning.
- Navigated routes with relevant map programs and GPS systems.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Transported and safely delivered items to prevent damage or loss.
- Contacted customers prior to delivery to coordinate delivery times.
- Reported delays and accidents to stations using telephones or two-way radios.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Developed strategies for improving customer service standards throughout the company.
- Developed and implemented strategic business plans to increase company profitability.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Implemented technological solutions designed to improve operational effectiveness.
- Facilitated board meetings and provided leadership guidance to senior management.
- Led strategic planning and execution to enhance profitability and company growth.
- Drove revenue by cultivating successful client relations.
Education
High School Diploma -
Delta High School
Delta Ca06-1989
Skills
- Vehicle inspection
- Route optimization
- Customer service
- Delivery management
Languages
Spanish
Full Professional
Certification
- Smith defensive driving
Timeline
Delivery Contractor
FedEx ground contractor
05.2007 - 05.2021
High School Diploma -
Delta High School