Carmen Azevedo
Winnipeg,MB
Summary
With 15 years of experience as a Business Systems Analyst, I have a proven track record of success in data analysis, identifying needed business improvements, and training personnel in the use of systems. I have used my expertise to create forecasts, identify trends, and determine the appropriate systems to implement solutions. My skills in this area have enabled me to make significant contributions to the success of my employers.
Overview
37
37
years of professional experience
Work History
Systems Analyst 2
BellMTS
04.2001 - Current
- Conducted data analysis to prepare forecasts and identify trends.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Gathered requirements and performed gap analysis through design workshops with users.
- Trained new team members on system maintenance procedures, ensuring consistent quality of work.
- Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
- Conducted post-implementation reviews to capture lessons learned and improve future projects.
- Identified and resolved system bottlenecks, leading to more efficient operational workflow.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Collaborated with stakeholders to gather requirements and translate them into technical specifications.
- Improved user satisfaction with system upgrades and regular maintenance tasks.
Personal Banker
TD Bank
03.1996 - 03.2001
- Executed excellent marketing skills to establish and grow customer base.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Promoted financial products by maintaining excellent service offering knowledge.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Expanded client base by promoting new financial products.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Department Manager
Beaver Lumber
04.1988 - 02.1996
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
Bachelor of Business Administration - Data Analytics
Red River Community College
Winnipeg, MB06-1989
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB06-1987
Skills
- Data migration
- Personnel Training
- Agile expertise
- Research and Analysis
- Presentations
- Leadership and supervision
Timeline
Systems Analyst 2
BellMTS
04.2001 - Current
Personal Banker
TD Bank
03.1996 - 03.2001
Department Manager
Beaver Lumber
04.1988 - 02.1996
Bachelor of Business Administration - Data Analytics
Red River Community College
High School Diploma -
Daniel McIntyre Collegiate Institute
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