Carmen Araujo
Lynwood
Overview
21
21
years of professional experience
Work History
Loyalty Representative
Oportun
11.2016 - 03.2021
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple stations and maintained adequate cash supply.
Teller
Bancomer (BBVA)
04.2010 - 09.2015
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Generated monthly reports on customer activity and customer feedback.
- Counted, verified and handled bank deposits and armored car transactions.
Banco De Serfin
Cashier
05.2007 - 11.2009
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
Secretary
Mudanzas Bravo
09.2000 - 08.2006
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
GED -
Lynwood Adult School
Skills
- Excellent communication skills
- Fluent in Spanish
- Ability to work in a fast paced environment
- Customer service excellence
- Excellent Organizational skills
- Ability to follow directions well
Timeline
Loyalty Representative
Oportun
11.2016 - 03.2021
Teller
Bancomer (BBVA)
04.2010 - 09.2015
Banco De Serfin
Cashier
05.2007 - 11.2009
Secretary
Mudanzas Bravo
09.2000 - 08.2006
GED -
Lynwood Adult School