Summary
Overview
Work History
Education
Skills
Systems Trained In
Weaknesses
Certification
Timeline
Generic

Carmen Alicia Delgadillo

Chula Vista

Summary

Dynamic coffee industry professional dedicated to delivering exceptional quality and customer satisfaction. Renowned for expertly crafting a diverse range of coffee beverages that consistently meet the highest standards. Committed to fostering teamwork and adept at swiftly adapting to evolving customer needs in fast-paced environments. Proficient in latte art, cash handling, and customer engagement, complemented by a friendly demeanor that enhances the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Yaqui Coffeehouse
11.2024 - 03.2025
  • Crafted espresso drinks, teas, and seasonal beverages with attention to quality and presentation
  • Maintained a clean and organized bar and customer area
  • Demonstrated latte art and dialed in espresso shots to perfection
  • Used Toast POS for efficient order-taking and payment processing
  • Assisted with food prep and daily opening/closing duties
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Delivered outstanding customer service in a high-volume cafe setting
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Project Coordinator

Environmental Remedies, Inc.
12.2021 - 03.2024
  • Answering phone at a timely manner with an upbeat attitude
  • Answer customer questions or concerns regarding asbestos lead or mold, abatement, insurance payments, and any other questions regarding the process
  • Greet customers, company partners, other company marketers in office with an upbeat attitude
  • Maintain office with necessary office supplies
  • Receive checks and deposit in company bank account when necessary or forward to accounting/accounts receivables department
  • Responding to referral partners via email or text message in a timely manner
  • Receiving new job leads via email, phone, or text message
  • Processing new job data into Salesforce
  • Assigning new jobs to appropriate Estimator or Project Manager
  • Reviewing next day’s jobs and updating new information when needed
  • Requesting Asbestos and Lead testing reports from partner testing companies
  • Scheduling Post Abatement Clearances
  • Submit appropriate notifications to the EPA, OSHA, APCD and other State/Federal regulatory agencies
  • Receive signed contracts and upload into Salesforce
  • Audit workers Personal Air Samples and employee files

Guest Service Agent

Omni La Costa Resort and Spa
07.2021 - 12.2021
  • Operating Procedures including but limited to answering all internal, external and parking phone calls, process in room delivery orders, checking in / out guests and executing accurate settlement of folios, routing of charges and adjustments.
  • Answer and tend to incoming phone calls to the resort and front desk using the proper protocol, greetings, and closings as determined by management.
  • Maintain accurate guest profiles.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Communicate with guests and maintain detail records on any needs or issues that may arise while staying with us on property and communicating with the appropriate department or leader to ensure guest satisfaction.
  • Ensure that safety of all guests by maintaining confidentiality of all guest and hotel information as well as guest room access.
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.
  • Accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
  • Maintains and Operates Parking Software’s.

Service Appointment Coordinator, Call Center

Toyota of Carlsbad
09.2020 - 07.2021
  • Scheduling clients same day and future service appointments
  • Assist clients with SOP, Special Order Parts, and updating current SOP slips
  • Providing excellent customer service
  • Providing knowledgeable answers to service inquires
  • Referring guests to the proper department i.e., Parts, Service Advisors, Service Managers, or detailing department
  • Updating clients on new or previous recalls while assisting clients with SOP for recall(s)
  • Maintaining customer profiles with up to date information

Front Desk Receptionist

Mercedes Benz of San Diego
12.2018 - 03.2020
  • Providing excellent customer service
  • Greeting guests with an upbeat attitude
  • Answering all department calls and transferring clients to the necessary department
  • Grounding clients leased vehicles or referring to proper sales representee for lease buyouts
  • Receiving inventory for new cars, assigning stock numbers, and creating key identification tags
  • Verifying key identification tags to ensure keys are properly assigned
  • Restocking customer lounge on weekends, assisting with coffee machine when necessary
  • Constructing Dealer Jackets for New, Pre-Owned and Sprinter departments
  • Assisting with any projects my superiors set for the day
  • Organizing client profiles

Education

High School Diploma -

San Pasqual High School
Escondido, CA
06-2014

Skills

  • Data Entry
  • Communication
  • Problem Solving
  • Teamwork
  • Emotional Intelligence
  • Time Management
  • Equanimity
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness

Systems Trained In

  • Microsoft Office
  • Word
  • Excel
  • DealerSocket
  • CallRevu
  • Milenium
  • Reynolds and Reynolds
  • SEO/PPC Lead Program
  • Era Access
  • Dr. Chronos
  • NetStar
  • Aloha Systems
  • Toyota booking systems
  • Opera

Weaknesses

  • Focused on details
  • Organization
  • Trouble saying 'no'
  • Impatient when projects run past the deadline
  • Letting go of projects

Certification

  • Certified Food Handlers Certificate, Trust20 Valid: July 2025 to July 2028 Certificate ID: 8s1PPxTTMuy

Timeline

Barista

Yaqui Coffeehouse
11.2024 - 03.2025

Project Coordinator

Environmental Remedies, Inc.
12.2021 - 03.2024

Guest Service Agent

Omni La Costa Resort and Spa
07.2021 - 12.2021

Service Appointment Coordinator, Call Center

Toyota of Carlsbad
09.2020 - 07.2021

Front Desk Receptionist

Mercedes Benz of San Diego
12.2018 - 03.2020

High School Diploma -

San Pasqual High School

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Carmen Alicia Delgadillo