Carmelo Cielo Sanchez
San Leandro
Summary
Customer Care Specialist with extensive and outstanding skills with over 20 years of proven track record of service in; education, telecommunications, retail and online industries. Highly motivated, driven, and hardworking with a record and reputation to back it up. Accustomed to a face paced environment while handing several responsibilities. Able to work independently or in tandem with a team. Ready and able to work with you and succeed in all metrics.
Overview
23
23
years of professional experience
Work History
Motor Vehicle Field Representative
DMV
05.2013 - Current
- Enhanced customer satisfaction by providing efficient and accurate motor vehicle information to clients.
- Streamlined the registration process for faster service, resulting in reduced wait times for customers.
- Conducted thorough field inspections of vehicles, ensuring adherence to all safety and emission regulations.
- Advised clients on title transfers and addressed any discrepancies with relevant documentation.
- Improved operational efficiency by maintaining up-to-date knowledge of motor vehicle laws, regulations, and procedures.
- Educated clients on motor vehicle requirements and fees, eliminating confusion and streamlining transactions.
- Organized and maintained accurate records of daily transactions, ensuring compliance with state reporting requirements.
Ecommerce Customer Associate
Cost Plus World Market, Inc
09.2011 - 05.2013
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Streamlined the checkout process for faster transactions and improved customer experience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
Implementation Specialist
Sprint
02.2011 - 05.2011
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
Business Consultant
AT&T
08.2000 - 03.2010
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
Education
Bachelor of Arts - Education
Southeastern College
Manila, Philippines06.1987
Bachelor of Arts - English
Southeastern College
Manila, Philippines06.1987
Skills
- Problem Solving
- Report Writing
- Critical Thinking
- Team Collaboration
- Interpersonal Skills
- Analytical Thinking
- Effective Communication
- Customer Service Excellence
- Sales Experience
- Proficient in Microsoft Office
Accomplishments
Graduated College Summa Cum Laude
Awarded Service of Excellence award in 2009 for Outstanding Customer Service
Languages
Tagalog
Native or Bilingual
Timeline
Motor Vehicle Field Representative
DMV
05.2013 - Current
Ecommerce Customer Associate
Cost Plus World Market, Inc
09.2011 - 05.2013
Implementation Specialist
Sprint
02.2011 - 05.2011
Business Consultant
AT&T
08.2000 - 03.2010
Bachelor of Arts - Education
Southeastern College
Bachelor of Arts - English
Southeastern College
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