Carmelo Papazoglou
Cambridge
Summary
Motivated and reliable professional with hands-on experience in customer service, retail operations, and team leadership across the food service and golf industries. Skilled at building rapport with customers, resolving concerns effectively, and maintaining smooth day-to-day operations in fast-paced environments. Technically adept and quick to learn new systems and products. Brings strong communication, organization, and problem-solving abilities, with a proven ability to adapt and succeed in dynamic work settings
Overview
4
4
years of professional experience
Work History
Pro Shop Attendant
Savannah Golf Links
04.2022 - 08.2024
- Provided direct and comprehensive support to customers across all facets of golf operation
- Effectively managed and booked tee time reservations, greeted golfers, handled payment processing, organized sales displays, and managed phone inquiries
- Coordinated course staff, including marshals, starters, and golf cart attendants, to ensure seamless pace of play and to proactively address, mitigate, and solve customer concerns on the course
- Executed various closing duties encompassing till counts, generating ticket reports, maintaining restroom facilities, tidying the pro shop, and locking up the building, among other relevant responsibilities.
Floor Staff
Harvey's/Swiss Chalet
05.2020 - 06.2023
- Undertook a diverse range of responsibilities spanning both front of house and back of house operations at both the Harvey's and Swiss Chalet sides of the establishment
- Warmly greeted and engaged with customers in a welcoming manner, while demonstrating excellent customer support skills by addressing and resolving customer concerns and issues in a professional and effective manner.
- Demonstrated proficiency in multiple roles, including drive-thru order taking, food garnishing, food preparation, collecting payments, grill operation, and dishwashing, among other essential duties.
- Assumed role of Shift Leader (closer) during the majority of shifts, taking responsibility for managing and closing the designated department of the restaurant
- Oversaw and organized the team by assigning positions and duties to fellow employees, ensuring a smooth and efficient operation, as well as maintaining the pace of the drive-thru, ensuring timely service to customers during busy hours, and effectively handling and resolving customer complaints, in order to maintain a positive and satisfactory customer experience.
- Efficiently executed various closing tasks, including the thorough cleaning and sanitization of milkshake and slushy machines, maintaining the cleanliness of all facilities, shutting down food prep stations, preparing leftover food items for the following day, and securing doors and drive-thru windows.
Education
Bachelor of Computing - Computer Science
Queen's University
Kingston, ON04-2028
High School Diploma -
Monsignor Doyle Catholic Secondary School
Cambridge, ON06-2024
Skills
- Customer Service Excellence
Experienced in delivering attentive, solution-focused service in busy retail and hospitality environments Consistently resolved customer issues to satisfaction - Sales Support & Upselling Experience
Confident communicator with experience promoting products (eg, food services, golf amenities); quick to learn product details and match offerings to customer needs - Strong Communication & Interpersonal Skills
Able to build rapport with diverse clients, explain information clearly, and de-escalate issues calmly and professionally
- Teamwork & Leadership Led shifts by assigning duties and managing pace-of-service; collaborated with colleagues to maintain smooth daily operations
- Tech-Savvy & Quick Learner Comfortable working with point-of-sale systems, booking software, and phone-based customer service; academic background in computing and strong adaptability to new technologies
- Organization & Task Management Proven ability to stay organized under pressure, manage time effectively, and follow through on routines and operational tasks
Timeline
Pro Shop Attendant
Savannah Golf Links
04.2022 - 08.2024
Floor Staff
Harvey's/Swiss Chalet
05.2020 - 06.2023
Bachelor of Computing - Computer Science
Queen's University
High School Diploma -
Monsignor Doyle Catholic Secondary School
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