Carmel Nefa Soares
Vancouver,British Columbia
Summary
Exploring opportunities to contribute my acquired skills, dedication, and hard work with an organization seeking a well-educated, vibrant, and a performance driven individual as an addition to their well-established professional team. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Team Lead
Dollarama
Vancouver
10.2022 - Current
- Providing support to the management team in overseeing the daily retail store operations
- Ensured to complete the assigned tasks
- Store opening and closing procedures are followed
- In the absence of management team, I have been Manager on Duty (MOD).
Process Lead
Capgemini Technologies Pvt Ltd.
Bangalore
11.2016 - 09.2022
- Updating the DTP (Desktop Procedure) for 3 ERP's if any changes in process then informing team members to follow while processing invoice
- Preparing the GRIR report and clearing or the offset accounts in Purchase in transit GL account and Unbilled Payable GL account
- Conducting daily huddle for discussing the inflow and any process related issues which are coming across team
- Participating the weekly call with the client for discussing inflow trend, posting documents report, query raised overall by team members and highlighting issues
- Handling client escalations email and submitting the root cause analysis to the client with detail explanations
- Duplicate postings- checking the duplicate posting which is shared by audit team then investing in detail whether it's a genuine invoice or processor has made mistake processing twice in the system
- Duplicate postings have to rectify with an internal clearance so to avoid duplicate payments to the vendor.
Senior Process Associate
- Handling Q2R tool
- Handling queries received from the vendors and business
- Sending out an report to the team and also allocating the queries to the team
- Accounts payables-Daily invoice processing such as analyzing, recording, verifying the status of transaction and raise the price and quantity request
- Handling emails from clients, vendor and clarifying their queries with proper response
- Extract report and assigning documents to team members on daily basis and prioritize aging documents
- Coordinating with team members to respond all mails within 5 days to meet our SLA
- Contribute to accounts payable process improvement initiatives as required
- Preparing dash board report on daily basis and sending the same to TL and Manager
- Extracting excel from SAP and performing auditing of daily processed invoices of team members
- Instrumental in handling invoices like vendor invoices/credit notes, Invoices sent to approver on daily basis, urgent payment request
- Processing Foreign Currency Invoices Chasing with approver for approval of invoices
- Active team member who always helps the team without the limitations of time and hard-work, in need
- Exception List, AP Monthly Report.
Process Associate
- Processing invoices
- Performing the training activity to new joiner and give them the entire process knowledge also make sure of his/her accreditation part.
Associate
- Performed indexing and handled generic mailbox.
Education
Masters in Business Management (MBA) -
University Canada West
12.2023
Bachelors in Commerce -
Mangalore University, India
01.2016
Skills
- SAP
- Instream
- Excel
- MS Office
- Coaching
- Client Service
- Cash Handling
- Leadership
Certification
Prince2 Foundation certification from AXELOS(92%)
Awards
Awarded as Rising Star in the month of June 2018 Awarded as Rising Star in the month of July 2019 Awarded as value creator in the month of Jan 2020 Awarded as extra mile in the month of March 2020 Received client award (DNA) in the month of August 2020 Awarded as raising star in the month of October 2020 Awarded Extra Mile in the month of July 2022
Accomplishments
· Awarded as Rising Star in the month of June 2018
· Awarded as Rising Star in the month of July 2019
· Awarded as value creator in the month of Jan 2020
· Awarded as extra mile in the month of March 2020
· Received client award (DNA) in the month of August 2020
· Awarded as raising star in the month of October 2020
· Awarded Extra Mile in the month of July 2022
Languages
English
Professional
Hindi
Elementary
References
References available upon request.
Timeline
Assistant Team Lead
Dollarama
10.2022 - Current
Process Lead
Capgemini Technologies Pvt Ltd.
11.2016 - 09.2022
Senior Process Associate
Process Associate
Associate
Masters in Business Management (MBA) -
University Canada West
Bachelors in Commerce -
Mangalore University, India
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