Carmelle Hannam
Meteghan,NS
Summary
Proven Integrity Services Investigator at Employment and Social Development Canada, adept in detailed report writing and showcasing exceptional empathy. Excelled in fraud detection, significantly enhancing client trust and information security. Demonstrated unparalleled patience in crisis situations, leveraging research abilities to drive investigations and customer service to new heights.
Overview
10
10
years of professional experience
Work History
Integrity Services Investigator
Employment And Social Development Canada
05.2024 - Current
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with clients in person and over the telephone.
- Carefully documented statements, observations, and evidentiary materials.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Citizen Services Officer
Employment And Social Development Canada
01.2023 - 05.2024
- Managed sensitive situations involving distressed individuals with empathy and professionalism, ensuring their needs were met and concerns addressed.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Provided guidance on available resources for financial assistance programs to eligible citizens in need.
- Enhanced customer satisfaction by providing timely and accurate information on various government services.
- Reduced wait times for citizens seeking assistance through effective appointment scheduling and time management skills.
- Assisted citizens in completing forms and applications, ensuring accuracy and compliance with regulations.
Client Advisor
Royal Bank of Canada, RBC
01.2015 - 12.2022
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers with compromised debit cards and issued new credentials.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
Education
High School Diploma -
Clare District High School
Meteghan River, NS06-1995
Skills
- Detailed report writing
- Interview techniques
- Research abilities
- Ethical and honest
- Due diligence
- Calm in crisis situations
- Credit card fraud
- Financial advisement
- Patience and Empathy
- Cash handling expertise
- Data Entry Efficiency
- Fraud Detection Abilities
Languages
French
Full Professional
English
Full Professional
Timeline
Integrity Services Investigator
Employment And Social Development Canada
05.2024 - Current
Citizen Services Officer
Employment And Social Development Canada
01.2023 - 05.2024
Client Advisor
Royal Bank of Canada, RBC
01.2015 - 12.2022
High School Diploma -
Clare District High School
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