Carmella Flores
Mississauga,ON
Summary
Dedicated Fashion Arts & Business student with a passion for the creativity and commerce within the fashion industry. Leveraging over 5 years of hands-on experience in retail environments, coupled with ongoing academic pursuits, to contribute innovative solutions and drive success in a fashion-focused role. Seeking opportunities to apply growing knowledge and practical skills to support brand growth, enhance customer experiences, and advance within the fashion landscape.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server, Expo, Host
La Carnita
Mississauga, ON
09.2021 - Current
- Warmly welcoming guests as they arrive, managing the waitlist, and efficiently seating in accordance to the restaurants seating plan
- Coordinating reservations and managing table assignments to maximize table turnover
- Communicating with servers, hosts and management to ensure efficient restaurant operations
- Ensuring accuracy and quality for each order before sending it to the dining area
- Demonstrating full knowledge of the menu to answer questions, provide recommendations, and suggest popular dishes
- Working as a part of a cohesive team to support fellow servers, hosts and kitchen staff to maintain a positive work environment.
Sales Associate/Assistant Visual Merchandiser
Blackwell Supply Co.
Mississauga, ON
09.2019 - 09.2021
- Maintaining a deep knowledge of the store's inventory, including various brands, styles, and sizes
- Upselling by actively promoting products and special offers to enhance the customer's experience and increase sales
- Handling transactions by operating the POS system to process cash or credit payments.
- Developed creative visual displays to showcase products and attract customers.
- Created innovative floor plans to maximize visibility of merchandise.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
Sales Associate
Value Village
Hamilton, ON
03.2019 - 09.2019
- Greeting customers, answering questions, and helping them find items they are looking for to ensure a positive shopping experience
- Keeping sales floor and dressing rooms clean and well-maintained
- Gaining knowledge on store inventory including clothing, accessories, household items, and furniture.
Sales Associate
Urban Planet
Hamilton, ON
09.2018 - 03.2019
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
College Diploma -
Humber College
04.2025
High School Diploma -
St. Marcellinus Secondary School
Mississauga, ON06.2017
Skills
- Time Management
- Attention to detail
- Communication Skills
- Interpersonal skills
- Being flexible and able to adapt to various situations in a fast-paced retail environment
- Proficient in operating POS systems, to process customer transactions, including cash, credit, and mobile payments
- 5 years of customer service experience in a retail environment
Accomplishments
Volunteer Experience:
Arthritis Fire Ball: Fashion on Fire Fashion Show 2023
- Assisted in the execution of assembling guest gift bags, ensuring a seamless experience for attendees.
- Played a role in event organization by arranging evening packages on guest seats and placing personalized name cards to ensure guests were properly seated.
- Engaged with guests in a courteous manner, providing a warm welcome hospitable atmosphere as they arrived at the venue.
Canadian Arts and Fashion Awards 2023
- Demonstrated strong organizational skills by managing guest registration, efficiently checking tickets and identification to facilitate smooth entry into the event.
- Facilitated guest seating arrangements, ensuring attendees were comfortably situated and adding value to their overall event experience.
- Implemented efficient guest check-in procedures by distributing stamps to verify entry, contributing to the seamless operation of the event.
Certification
- Smart Serve, 2022
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server, Expo, Host
La Carnita
09.2021 - Current
Sales Associate/Assistant Visual Merchandiser
Blackwell Supply Co.
09.2019 - 09.2021
Sales Associate
Value Village
03.2019 - 09.2019
Sales Associate
Urban Planet
09.2018 - 03.2019
College Diploma -
Humber College
High School Diploma -
St. Marcellinus Secondary School
- Smart Serve, 2022
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