Carmella Facchin
Halifax,NS
Summary
Proven leader with extensive experience in operations management and team building, notably at Holiday Inn Express Hotel. Excelled in implementing strategies that significantly increased sales and profitability, while fostering strong client relations and employee satisfaction. Skilled in inventory control and staff development, achieving notable improvements in efficiency and customer retention.
Overview
41
41
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel
Halifax, NS
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
Holiday Inn Express Hotel Suites
Dieppe, NB
02.2020 - 04.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Front Office Operations Manager/ Sales
Best Western Glengarry
Truro, NS
04.1984 - 01.2020
- Optimized staff productivity through effective scheduling, training, and performance evaluations.
- Participated in budget planning, controlling expenses within allocated limits while maintaining quality service levels.
- Provided ongoing coaching and mentoring for team members, promoting professional growth opportunities within the organization.
- Assisted in coordinating special events held at the hotel property ensuring successful execution and guest satisfaction.
- Conducted regular team meetings to review performance metrics, address concerns, and share best practices among staff members.
- Monitored industry trends to identify potential areas of improvement in the front office department''s policies or procedures.
- Maintained high standards of cleanliness and organization in the front office area, creating a welcoming environment for guests.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
- Evaluated staff performance regularly, providing constructive feedback and developing action plans for continuous improvement.
- Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
- Collaborated with marketing teams to create promotional packages tailored to specific target markets, increasing bookings during seasonal lulls.
- Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
- Implemented new software systems to streamline record-keeping tasks, improving overall efficiency in the front office operations.
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Team Leadership
Staff Management
Customer Relations
Training and Development
Relationship Building
Staff Training
Staff training/development
Inventory Control
Customer Relationship Management
Staff Supervision
Employee Scheduling
Verbal and written communication
Staff Training and Development
Administrative Skills
Staff Development
P&L Management
Team training and development
Motivation
Client Relations
Schedule Management
Staff Motivation
Labor Cost Controls
Customer Retention
Process Improvements
Deadline-oriented
Strategic Planning
Performance Improvement
Employee Development
Consistently meet goals
Performance Improvements
Staffing
Performance Evaluations
Exceptional interpersonal communication
Purchasing
Recruitment
Workflow Planning
Expense Control
Troubleshooting expertise
Interpersonal Skills
Cost analysis and savings
Quality Management
Sales expertise
Languages
English
Native or Bilingual
Timeline
General Manager
Holiday Inn Express Hotel
04.2021 - Current
General Manager
Holiday Inn Express Hotel Suites
02.2020 - 04.2021
Front Office Operations Manager/ Sales
Best Western Glengarry
04.1984 - 01.2020