Carmell OHara
Sacramento
Summary
Dynamic Customer Care Coordinator with expertise in medical documentation and referral management. Proven ability to enhance patient communication and streamline appointment scheduling, ensuring compliance with HIPAA regulations. Recognized for exceptional problem-solving skills and meticulous attention to detail, driving improved client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Care Coordinator
National Seating& Mobility
Sacramento
05.2025 - Current
- Managed referral documentation using electronic health record systems.
- Communicated with patients to schedule appointments and provide instructions.
- Maintained accurate records of referral statuses and follow-ups.
- Coordinated communication between clients and service teams.
Caregiver
Above & Beyond
Sacramento
10.2024 - 05.2025
- Assisted clients with daily living activities and personal care.
- Collaborated with medical professionals to ensure proper care plans.
- Provided companionship and emotional support to clients.
- Documented daily activities and client progress accurately.
Medical Representative
Intermountain Healthcare
Las Vegas
02.2023 - 10.2024
- Utilized EMR systems.
- Collected patient demographic and insurance information for new patients.
- Managed incoming calls, ensuring timely responses to patient concerns and requests.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
Intake Specialist
Veterans Benefits Guide
Las Vegas
01.2021 - 02.2023
- Reviewed and verified documentation for eligibility in various benefit programs.
- Coordinated with healthcare providers to gather necessary medical records.
- Assisted veterans in completing complex application forms accurately.
- Maintained detailed records of all client interactions and case progress.
Education
Some College (No Degree) - Medical Assistant
United Education Institute
Huntington Park, CASkills
- Medical documentation
- Referral management
- Appointment scheduling
- Patient communication
- Team collaboration
- Time management
- Detail orientation
- Problem solving
- Cross-functional coordination
Timeline
Customer Care Coordinator
National Seating& Mobility
05.2025 - Current
Caregiver
Above & Beyond
10.2024 - 05.2025
Medical Representative
Intermountain Healthcare
02.2023 - 10.2024
Intake Specialist
Veterans Benefits Guide
01.2021 - 02.2023
Some College (No Degree) - Medical Assistant
United Education Institute
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