Carmelina (Carmen) Romagnuolo
Pickering,ON
Summary
Proven Dental Office Manager with a track record of enhancing patient care and maximizing practice profitability at Eglinton Square Dental. Expert in financial management and dental software, adept at streamlining operations and improving customer loyalty through effective communication and strategic planning. Skilled in team leadership and inventory control, ensuring compliance and excellence in patient service.
Overview
35
35
years of professional experience
Work History
Dental Office Manager
Eglinton Square Dental
11.1989 - Current
- Managed all financial aspects including payroll, preparing daily bank deposits, posting and managing accounts payable, preparing monthly bank reconciliations and paying all government duties, overseeing and managing accounts receivables
- Managed and maintained productive scheduling system to allow for effective appointments
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services, discussed financial arrangements to allows patients to accept treatment
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists and admin team to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Ensured compliance with all applicable regulations governing dental practices under RCDSO, ODA, IPAC, WMIS and ESA.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Accounts Payable Assistant
Toronto Zoo (Zoological Society)
06.1995 - 10.1995
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
Education
Bachelor in Business Management Degree - Accounting
Ryerson Polytechnic University
05.1995
No Degree - Dental Practice Management Certification
University of Toronto
Toronto, ON06.2008
Skills
Treatment Planning
Dental software proficiency (Paradigm, Tracker)
Schedule Management
Insurance Billing
Dental Office Management
Patient Care
Inventory Management
Financial Management (Quikbooks)
Hobbies
Spending time with family and friends
Additional Information
BLS Certification
References available upon request
Timeline
Accounts Payable Assistant
Toronto Zoo (Zoological Society)
06.1995 - 10.1995
Dental Office Manager
Eglinton Square Dental
11.1989 - Current
Bachelor in Business Management Degree - Accounting
Ryerson Polytechnic University
No Degree - Dental Practice Management Certification
University of Toronto
Similar Profiles
Alejandra SalamancaAlejandra Salamanca
Registered Dental Hygienist at Wedgewood Square DentalRegistered Dental Hygienist at Wedgewood Square Dental
Maya Ter-AkopovMaya Ter-Akopov
Front Desk Receptionist at Cambridge Square DentalFront Desk Receptionist at Cambridge Square Dental
PURVA BHATTPURVA BHATT
Consultant Dentist at B Square dental studioConsultant Dentist at B Square dental studio