Carmelina Ferrera

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Prepping the Operating Rooms and Sterilization prior to surgery

• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Verified cleanliness and organization of storage areas and carts.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.