Carmelina D'Orsa
Montreal,QC
Summary
Dynamic Sales Manager with a proven track record at Northfork Bison Distributions Inc, excelling in relationship building and staff management. Spearheaded sales strategies that significantly increased revenue, while fostering client loyalty through exceptional service. Skilled in sales presentations and direct sales, adept at nurturing team performance and client satisfaction. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
32
32
years of professional experience
Work History
Sales Manager
Northfork Bison Distributions Inc
2011.09 - 2023.08
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Business Owner
MULTI FIL METALLIQUES
1991.11 - 2009.07
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
High School Diploma -
Rosemount High School
Montréal, QC06.1978
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales Presentations
- Direct Sales
- Positive and upbeat
- Appointment Scheduling
- Document Management
Languages
English
Full Professional
French
Full Professional
Timeline
Sales Manager
Northfork Bison Distributions Inc
2011.09 - 2023.08
Business Owner
MULTI FIL METALLIQUES
1991.11 - 2009.07
High School Diploma -
Rosemount High School