Carmela Veloria
Sacramento
Summary
A driven and enthusiastic individual committed to providing genuine hospitality, while continuously learning to self-improve and have a balanced lifestyle. I am actively aiming to harness positivity and motivation both in life and workplaces, and diligently seek opportunities to apply my knowledge across diverse fields. Being eager to contribute and grow within dynamic environments, my dedication to personal and professional development drives me to embrace new challenges and pursue excellence in every endeavor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Cocktail Server
Sky River Casino
Elk Grove
10.2022 - 11.2025
- Pour and mix cocktails/beverages to patrons on casino floor.
- Use provided EZ bar for smart pours to create drinks such as Margaritas, White Russian, Old Fashioneds, etc.
- Prepared beverage carts stocked with complimentary drinks and assorted alcoholic beverages.
- Took drink orders and maintained accuracy and efficiency when processing sales transactions with personal banks provided.
- Anticipated guest needs and provided proactive service with timely check-ins.
- Checked guests identification before serving alcoholic beverages while also monitoring patrons for alcohol intake to appropriate levels, to prevent inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and organized bar area and sections.
Delivery Coordinator
Milgard Windows & Doors
Sacramento
11.2021 - 03.2022
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Create truck routes by entering and completing shipping data using excel and HFA/Oracle operating systems for loading team and drivers to complete shipments.
- Answer calls from customers and direct them towards the proper department of assistance for their needs.
Dispatcher/Service Advisor
Toyota Material Handling Norcal
Livermore
06.2019 - 04.2020
- Schedule and dispatch technicians for new and existing work.
- Managed scheduling and communication for over 20 field technicians, handling emails and high-volume phone calls.
- Open and prepare work orders for technicians to work on customers' equipment.
- Address customer and vendor issues via phone call and emails to assist repair and maintenance for their forklifts.
Assistant Manager
Panda Express
Livermore
07.2015 - 05.2019
- Advanced from counter help to shift leader to Assistant Manager, enhancing knowledge of customer service, food operations, inventory management, and company values.
- Maintained accurate food portioning to optimize inventory management.
- Executed company procedures to secure high guest satisfaction ratings.
Education
High School Diploma -
Del Valle High School
Livermore, CA05-2016
Skills
- Exceptional Customer Service
- Cash Handling
- Cleanliness and sanitation
- Interpersonal Skills
- ABC regulations
- Supervisor/Management Experience
- Microsoft Office Suite
- Adaptability
- Leadership Skills
Certification
- RBS Alcohol Server Certification
- Food Handlers Certification
References
Available upon request
Timeline
Bartender/Cocktail Server
Sky River Casino
10.2022 - 11.2025
Delivery Coordinator
Milgard Windows & Doors
11.2021 - 03.2022
Dispatcher/Service Advisor
Toyota Material Handling Norcal
06.2019 - 04.2020
Assistant Manager
Panda Express
07.2015 - 05.2019
High School Diploma -
Del Valle High School