Carmela Smith
Brantford,ON
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
48
48
years of professional experience
Work History
Restaurant Manager
Tim Hortons - Greer/Kempf Group
12.2023 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified employee timecards daily
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
Tim Hortons - Enterprise 1000 Inc.
09.2020 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
General Manager
Tim Hortons - Enterprise 1000 Inc.
06.2000 - 05.2019
- Managed employee reviews, training, schedules.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers to assist front line employees and maintain excellent customer service.
- Reviewed employee timecards and processed payroll
BakeryDepartment Manager
Ultra Mart
02.1993 - 06.2000
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
Bakery Department Manager
Miracle Food Mart
03.1983 - 02.1993
Bakery Department Clerk
Miracle Food Mart
10.1976 - 05.1983
- Baked and packaged products
- Merchandised products
- End of day duties
Education
Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, ON2007
High School Diploma -
St. Johns College
Brantford, ON1979
Skills
- Team Management
- Customer Engagement
- Organization and prioritization
- Food Service Background
- Staff Scheduling
Timeline
Restaurant Manager
Tim Hortons - Greer/Kempf Group
12.2023 - 07.2024
Restaurant Manager
Tim Hortons - Enterprise 1000 Inc.
09.2020 - 12.2023
General Manager
Tim Hortons - Enterprise 1000 Inc.
06.2000 - 05.2019
BakeryDepartment Manager
Ultra Mart
02.1993 - 06.2000
Bakery Department Manager
Miracle Food Mart
03.1983 - 02.1993
Bakery Department Clerk
Miracle Food Mart
10.1976 - 05.1983
Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
High School Diploma -
St. Johns College