Carmela Rodrigues
Caledon
Summary
Organized Administrative Support Clerk with expertise in clerical support and customer service. Experienced in document management, data entry, and schedule coordination, enhancing operational efficiency. Proven ability to streamline processes and contribute effectively in fast-paced environments while fostering positive relationships with clients and colleagues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clerical Support
Dufferin-Peel Catholic District School Board
09.2025 - Current
- Use Microsoft Office applications (Word, Excel, Outlook) and other digital tools effectively.
- Navigate and maintain information in board software systems such as Student Information Systems (SIS), IREN, Safe Arrival, and other internal platforms.
- Perform general clerical duties including data entry, filing, photocopying, printing, scanning, and preparing correspondence.
- Provided front desk support by answering telephones, greeting visitors, and responding to inquiries courteously and professionally.
- Maintain confidentiality when handling sensitive student, staff, and school information.
- Ensured timely distribution and receipt of mail and packages to support school operations.
- Provided support to school administrators with a range of tasks.
- Recorded student attendance daily, ensuring accurate accounting of all students using the Safe Arrival system.
- Monitored unexplained absences and followed up with parents/guardians per board attendance and safe school protocols.
- Communicate promptly with school administration regarding attendance concerns or unverified student absences.
- Maintain organized, accurate records and ensure proper handling of student files.
- Provide courteous service to students, parents, staff, parish partners, and community members.
- Direct inquiries to the appropriate staff members or departments.
- Facilitated communication by answering calls on the switchboard and transferring them as needed.
- Handle school-generated funds (cash, deposits, invoices).
- Assist with budgeting and purchasing orders.
- Maintain financial records and reports.
Business Owner
Revival Furniture
Orangeville
01.2021 - 05.2025
- Oversee all daily business operations, including finance, HR, client relations, and marketing, ensuring alignment with company mission and strategic goals.
- Managed financial operations, including payroll, accounts payable/receivable, budgeting, and cash flow analysis to ensure accurate financial reporting.
- Executed full-cycle HR tasks, focusing on hiring, scheduling, supervising, training, and evaluating staff.
- Set pricing strategies based on cost analysis and market competition to maximize profitability.
- Developed and executed marketing campaigns while maintaining social media channels to enhance brand visibility and customer engagement.
- Meet with clients to develop custom design plans, providing quotes and managing project execution from start to finish.
- Fostered vendor and supplier relationships to reduce material costs and improve delivery timelines.
- Track customer feedback to enhance service quality and improve product offerings.
- Led staff training on best practices and trade-specific procedures, including finished carpentry techniques.
Administrative Assistant
NORTHERN MAT & BRIDGE LP
Mono
04.2019 - 01.2021
- Provided high-level administrative and clerical support to the management team, contributing to the efficient day-to-day operations of the office.
- Coordinated calendars, scheduled meetings and appointments, sent reminders, and arranged internal and external events to facilitate effective communication and collaboration.
- Served as the first point of contact for clients, visitors, and vendors-handling phone calls, emails, and in-person inquiries with professionalism and discretion.
- Organized filing systems (physical and digital), managed office inventory, and maintained a clean, well-equipped workspace to support operational efficiency.
- Managed travel arrangements, including booking transportation, accommodations, and preparing detailed itineraries for staff.
- Accurately entered data and maintained internal databases; assisted the accounting team with Accounts Payable tasks and reconciliations.
- Prepared and edited reports, presentations, and internal documents using Microsoft Office and other relevant tools to ensure clarity and professionalism in communications.
- Supported meeting and event logistics by reserving space, setting up materials, and arranging catering and equipment.
- Provided excellent customer service, helping clients and guests with inquiries and routing them appropriately.
- Managed confidential information with discretion and executed special projects and tasks.
Client Care Specialist
Century 21 Millennium Inc
Orangeville
07.2018 - 04.2019
- Acted as the primary point of contact for clients throughout the real estate transaction process, ensuring clear communication, timely updates, and exceptional customer service.
- Resolved client concerns with discretion and efficiency, fostering satisfaction and strengthening long-term relationships.
- Managed CRM program to track leads and client interactions, improving follow-up and supporting client retention.
- Coordinated showings, appointments, and calendars for multiple agents to optimize daily operations.
- Prepared, reviewed, and managed transaction documents including contracts, disclosures, and listings to ensure accuracy and compliance.
- Provided support during open houses and client meetings, contributing to a professional and organized client experience.
- Assisted with marketing efforts including social media, email campaigns, and listing promotions to increase visibility and client engagement.
Client Advisor
Royal Bank of Canada
Orangeville
07.2014 - 07.2018
- Delivered exceptional customer service by assisting clients with deposits, withdrawals, account inquiries, and other banking transactions in a timely and professional manner.
- Identified customer needs and referred appropriate products and services, enhancing customer financial wellbeing.
- Resolved customer issues and concerns efficiently, resulting in high customer satisfaction scores.
- Ensured compliance with bank policies and federal regulations (e.g., anti-money laundering procedures, KYC).
- Maintained and balanced cash drawers with 100% accuracy, handling large volumes of cash and financial instruments.
- Processed checks, money orders, and wire transfers, ensuring confidentiality and security of customer information.
Education
Certificate - Financial Service Mortgage Underwriting
Seneca College
Toronto, ON01-2002
High School Diploma -
Father John Redmond Secondary School
Etobicoke, ON06-2000
Skills
- Office administration
- Front desk operations
- Administrative experience
- Scheduling appointments
- Data entry accuracy
- Microsoft Office proficiency
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Microsoft Outlook proficiency
- CRM software expertise
- Accounts payable management
- Customer support services
- Basic sales support
- Time management techniques
- Team collaboration
- Communication skills
- Conflict resolution
- Phone etiquette
- Organizational skills
- Computer literacy
- Customer service excellence
Certification
Driver's License
Languages
English, Advanced
Portuguese, Beginner
Timeline
Clerical Support
Dufferin-Peel Catholic District School Board
09.2025 - Current
Business Owner
Revival Furniture
01.2021 - 05.2025
Administrative Assistant
NORTHERN MAT & BRIDGE LP
04.2019 - 01.2021
Client Care Specialist
Century 21 Millennium Inc
07.2018 - 04.2019
Client Advisor
Royal Bank of Canada
07.2014 - 07.2018
Certificate - Financial Service Mortgage Underwriting
Seneca College
High School Diploma -
Father John Redmond Secondary School