Carmela Castillo

• Developed customer service policies, procedures and standards.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Recommended, selected and located merchandise based on customer desires.
• Built and maintained relationships with peers and upper management to drive team success.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Assessed customer needs to provide assistance and information on product features.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Developed promotional strategies to increase sales volume.
• Engaged customers in friendly, professional dialogue to determine needs.

Instructor for different programs at the museum for little kids and young adults.

• Created lesson plans based on current and relevant topics in museum education.
• Conducted research into museum collections, exhibitions, and topics related to educational programming.
• Displayed strong public speaking skills and communication abilities to facilitate the highest quality tour for guests.
• Developed marketing strategies aimed at increasing awareness about educational opportunities available at the museum.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Organized events such as lectures, workshops, and talks to promote interest in museum exhibits.

• Created lesson plans based on the school's standards for teaching Spanish language arts and literature.
• Developed and implemented Spanish language curriculum to teach students grammar, vocabulary, reading, writing, and conversational skills.
• Conducted regular assessments of student progress in order to adjust instruction accordingly.
• Collaborated with colleagues to create a supportive learning environment for all students.

• Facilitated group problem-solving discussions to build positive relationships among campers.
• Recognize and accommodate various learning styles and accessibility needs of campers, ensuring that everyone is fully engaged and supported
• Assisted in developing weekly lesson plans for various age groups.
• Encouraged camper participation in recreational activities through enthusiastic leadership style.
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Manage the behaviour of children in the group, ensuring a safe, enjoyable, and educational experience for each student.