Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carman Hawkins

Thousand Palms

Summary

Dynamic customer service professional with extensive experience at California Call Center, excelling in call routing and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and prompt issue resolution. Skilled in multi-line phone operation, consistently delivering exceptional service and fostering positive client relationships.

Overview

12
12
years of professional experience

Work History

Call Center Representative

California Call Center
Palm Springs
01.2025 - Current
  • Handled inbound calls, delivering knowledgeable service to each customer with professionalism.
  • Engaged actively with callers to clarify information and effectively diffuse anger.
  • Promoted high customer satisfaction by resolving issues through friendly, knowledgeable assistance.
  • Increased customer satisfaction ratings by answering questions and suggesting effective solutions quickly.

PBX Hotel Operator

Robert Half
Indian Wells
07.2025 - 10.2025
  • Operated multi-line phone system to manage incoming calls efficiently.
  • Assisted guests with inquiries and directed calls to appropriate departments.
  • Maintained accurate message logs for effective communication within the hotel.
  • Provided exceptional customer service to enhance guest satisfaction during calls.
  • Coordinated with hotel staff to relay urgent messages promptly and accurately.
  • Provided information about local attractions, restaurants, shopping centers, and other amenities.
  • Provided excellent customer service while maintaining a friendly attitude towards guests at all times.
  • Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
  • Responded promptly to customer inquiries in a professional manner over the phone or in person.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Operated telephone switchboard and routed calls to correct destination.
  • Followed up with open calls to offer further assistance and close out issues.

Property Care Dispatcher

Acme House Co
Palm Springs
01.2017 - 09.2017
  • Documented incidents and resolved customer inquiries promptly.
  • Assigned drivers to appropriate routes based on customer needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Participated in team meetings discussing changes in procedures or processes.
  • Prepared daily work and run schedules.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.

Cab Dispatcher

American Cab
Thousand Palms
03.2015 - 01.2016
  • Handled customer inquiries and resolved issues related to ride services.
  • Trained new dispatchers on procedures and software systems used in operations.
  • Received and dispatched calls from customers for cab services.
  • Provided guidance to cab drivers regarding routes, traffic conditions, and any other relevant information.

Roadside Assistance Dispatcher

OASIS STAFFING
Jacksonville
06.2013 - 06.2015
  • Communicated effectively with service providers to ensure timely vehicle assistance.
  • Managed multiple calls simultaneously while prioritizing urgent requests efficiently.
  • Provided clear instructions to drivers for optimal route planning and service delivery.
  • Provided accurate estimated times of arrival for roadside assistance services.
  • Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
  • Coordinated with tow truck operators for the efficient transport of vehicles in distress.
  • Verified customer payment information prior to dispatching services.
  • Assessed customer needs and dispatched roadside assistance services to appropriate locations.

Education

Some College (No Degree) - Business Administration

College of The Desert
Palm Desert, CA

Some College (No Degree) - Office Medical Assistant

Antelope Valley College
Lancaster, CA

Skills

  • Customer service
  • Call routing
  • Incident documentation
  • Communication software
  • Multi-line phone operation
  • Conflict resolution

References

References available upon request.

Timeline

PBX Hotel Operator

Robert Half
07.2025 - 10.2025

Call Center Representative

California Call Center
01.2025 - Current

Property Care Dispatcher

Acme House Co
01.2017 - 09.2017

Cab Dispatcher

American Cab
03.2015 - 01.2016

Roadside Assistance Dispatcher

OASIS STAFFING
06.2013 - 06.2015

Some College (No Degree) - Business Administration

College of The Desert

Some College (No Degree) - Office Medical Assistant

Antelope Valley College

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