Carly Underwood

Dog Groomer

Self Employed Country S' Paw

06.2009 - 09.2019

Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Fed, walked and bathed animals.
Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Followed pet care instructions for dietary needs and medication regimens.