Summary
Overview
Work History
Education
Skills
Timeline
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Carly Stansfield

Orangeville,ON

Summary

Charity and not-for-profit law clerk. Strong administration skills with exceptional attention to detail and strong judgment. Able to multitask and meet tight deadlines with solid organizational and time management skills.

Overview

10
10
years of professional experience

Work History

Charity & Not-for-Profit Law Clerk

Carters Professional Corporation
06.2023 - Current
  • Drafted and revised legal documents for non-profits, ensuring compliance.
  • Compiled and organized minute books, maintaining detailed corporate records.
  • Successfully handled federal incorporation for non-profit entities.
  • Drafted comprehensive applications for charitable status.
  • Communicated effectively through written correspondence with clients and government bodies.
  • Leveraged online platforms for efficient document filing and retrieval.
  • Developed clear by-laws and compiled final reports.
  • Conducted thorough proofreading for document accuracy.
  • Implemented systematic file organization for accessibility.
  • Administered timely filing of annual returns and change notices.

Executive Assistant to the Managing Partner

CARTERS PROFESSIONAL CORPORATION
08.2021 - 06.2023
  • Facilitated client meetings, fostering positive business relationships.
  • Collaborated directly with the managing partner to prioritize and manage correspondences efficiently.
  • Provided coverage for law clerk responsibilities, working closely with other lawyers and the Operations Manager.
  • Prepared retainer letters and managed client intake forms for multiple clients.
  • Enhanced legal documentation quality by revising, reviewing, and formatting various legal agreements.
  • Took the lead in training new staff on essential office procedures, ensuring seamless integration into the team.
  • Collaborated on customizing and enhancing 20+ presentations for lawyers, incorporating impactful graphics for visually compelling communication.
  • Drafted professional email correspondence on behalf of the managing partner, maintaining consistency in communication
  • Managed the managing partner's inbox, flagging emails requiring follow-up actions and maintaining a high level of organization
  • Transcribed meeting notes accurately, maintaining a record of crucial discussions and decisions

Call Centre Monitor/Supervisor

CCI RESOURCES/CCI RESEARCH INC
09.2019 - 08.2021
  • Supervised 30+ remote employees, conducting phone survey research, across 8 different surveys
  • Reviewed and monitored survey records to ensure CCI Research's policies and procedures as well as adhered to Freedom of Information and Protection of Privacy Act were being followed
  • Ensured survey information was inputted accurately and free of errors
  • Drafted, and prepared call centre procedure and training documentation
  • Provided individual feedback to every interviewer
  • Resolved technical issues
  • Utilized excel to maintain detailed and updated log of employees and number of completed surveys.

Customer Service Agent

CARETRAK
08.2017 - 09.2019
  • Responded to customer inquiries by phone, email and fax - demonstrating excellent customer service skills
  • Prepared, modified, and edited documentation on company procedures
  • Utilized company software for managing client accounts
  • Ensured client information was maintained and organized using filing system
  • Managed calendars and scheduled follow up calls with clients
  • Finalized emergency response forms with detailed contact and medical information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Paralegal Intern

BALATIDIS LEGAL SERVICES
05.2017 - 08.2017
  • Completed 140+ hours of placement, working with licensed paralegal
  • Prepared Forms for Landlord and Tenant Board and Small Claims Court
  • Assisted with administrative tasks, such as making outgoing phone calls and drafting response letters to lawyers
  • Arranged and organized case files

Customer Service Representative

Millennium 1 Solutions Orangeville
10.2013 - 08.2015
  • Administered outstanding customer service with high accuracy and attention to detail
  • Resolved client issues by actively listening and determining appropriate course of action
  • Analyzed data and utilized Microsoft Excel for purpose of merging client accounts
  • Evaluated customer service emails for errors
  • Maintained confidential client records and ensured that proper privacy procedures were met

Education

Certificate -

Institute of Law Clerks of Ontario
Toronto, ON
06.2023

Paralegal Diploma -

Sheridan College Institute of Technology & Advanced Learning
Brampton, ON
05.2017

Skills

  • Written and verbal communication skills
  • Organized
  • Attention to detail
  • MS Office and Google Drive
  • Preparing Templates
  • Collaboration
  • Documentation Editing
  • Online Research
  • Clerical Support
  • Office Administration
  • Independent

Timeline

Charity & Not-for-Profit Law Clerk

Carters Professional Corporation
06.2023 - Current

Executive Assistant to the Managing Partner

CARTERS PROFESSIONAL CORPORATION
08.2021 - 06.2023

Call Centre Monitor/Supervisor

CCI RESOURCES/CCI RESEARCH INC
09.2019 - 08.2021

Customer Service Agent

CARETRAK
08.2017 - 09.2019

Paralegal Intern

BALATIDIS LEGAL SERVICES
05.2017 - 08.2017

Customer Service Representative

Millennium 1 Solutions Orangeville
10.2013 - 08.2015

Certificate -

Institute of Law Clerks of Ontario

Paralegal Diploma -

Sheridan College Institute of Technology & Advanced Learning

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Carly Stansfield