Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Carly Radetic

Brentwood

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Gainwell Technologies
03.2023 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed supplier deliveries around client needs to increase client retention.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Executive/Administrative Assistant

Anza Engineering Corp.
09.2013 - Current
  • Provide direct support to CEO and President of construction company
  • Prepare tax documents and maintain current business licenses
  • Create and complete all pre-qualification applications for all districts within working territory
  • Created template for Certified Payroll Reporting requirements for Public Works jobs
  • Answer and direct incoming calls and emails.

Clinical District Sales Manager

Planmeca USA
10.2018 - 03.2020
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinate service and support on all assigned accounts to deliver solutions that exceed customer expectations
  • Cold call for new customers, follow up with prospective customers, maintain 2,368 existing accounts, and provide support for all products sold through manufacturer.

Customer Care Coordinator

Multiple Dental Offices
01.2014 - 09.2018
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed department call volume of 30+ calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Answer telephones, schedule appointments, call no-show appointments, and take payments
  • Verifying insurance and coverage for patient prior to appointment
  • Assisting Dentist in clinical procedures and educating patients on their dental health.

Education

Dental Assisting Certificate -

Carrington College California
Antioch, CA

High School Diploma - undefined

Independence High School
Brentwood, CA

Skills

Organization

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Timeline

Customer Care Representative

Gainwell Technologies
03.2023 - Current

Clinical District Sales Manager

Planmeca USA
10.2018 - 03.2020

Customer Care Coordinator

Multiple Dental Offices
01.2014 - 09.2018

Executive/Administrative Assistant

Anza Engineering Corp.
09.2013 - Current

Dental Assisting Certificate -

Carrington College California

High School Diploma - undefined

Independence High School
Carly Radetic