Carly Radetic
Brentwood
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Gainwell Technologies
03.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed supplier deliveries around client needs to increase client retention.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Executive/Administrative Assistant
Anza Engineering Corp.
09.2013 - Current
- Provide direct support to CEO and President of construction company
- Prepare tax documents and maintain current business licenses
- Create and complete all pre-qualification applications for all districts within working territory
- Created template for Certified Payroll Reporting requirements for Public Works jobs
- Answer and direct incoming calls and emails.
Clinical District Sales Manager
Planmeca USA
10.2018 - 03.2020
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinate service and support on all assigned accounts to deliver solutions that exceed customer expectations
- Cold call for new customers, follow up with prospective customers, maintain 2,368 existing accounts, and provide support for all products sold through manufacturer.
Customer Care Coordinator
Multiple Dental Offices
01.2014 - 09.2018
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed department call volume of 30+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Answer telephones, schedule appointments, call no-show appointments, and take payments
- Verifying insurance and coverage for patient prior to appointment
- Assisting Dentist in clinical procedures and educating patients on their dental health.
Education
Dental Assisting Certificate -
Carrington College California
Antioch, CAHigh School Diploma - undefined
Independence High School
Brentwood, CASkills
Organization
Time Management
Problem-Solving
Critical Thinking
Leadership
Adaptability
Teamwork
Communication
Empathy
Customer Relationship Management
Transaction Processing
Quality Assurance Controls
Timeline
Customer Care Representative
Gainwell Technologies
03.2023 - Current
Clinical District Sales Manager
Planmeca USA
10.2018 - 03.2020
Customer Care Coordinator
Multiple Dental Offices
01.2014 - 09.2018
Executive/Administrative Assistant
Anza Engineering Corp.
09.2013 - Current
Dental Assisting Certificate -
Carrington College California
High School Diploma - undefined
Independence High School