Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Carly Pignanelli

Windsor,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
10
10
Certificate

Work History

Shelter Support Worker - Full Time

The Welcome Centre Shelter
09.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Collaborated with co-workers to identify and resolve crises quickly and professionally.
  • Facilitated referrals to community resources and services to meet needs of individuals and families.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Coordinated with different service providers to meet clients' individual needs.
  • Created educational materials to convey important information to service recipients.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in team settings, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Shelter Support Volunteer

The Welcome Centre Shelter
05.2019 - 09.2020
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong interpersonal communication skills to convey information to others.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and agency updates.
  • Helped clients navigate social services system and access needed resources.
  • Represented organization positively and professionally while providing community with much-needed services.

Sales Associate

SportChek
08.2017 - 09.2020
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Library Desk Attendant

The University Of Windsor - Law Library
09.2017 - 03.2020
  • Collected fees, fines and donations for balanced library finances.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Maintained secure environment by monitoring visitors at front desk.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Provided basic computer assistance to help patrons access needed resources.

Education

Master of Social Work - Social Work

The University of Windsor
Windsor, ON
05.2026

Bachelor of Arts - Women And Gender Studies

The University of Windsor
Windsor, Ontario
04.2023

Skills

  • Positively and effectively training new employees
  • Conflict De-Escalation
  • Leadership
  • Crisis Intervention
  • Skilled in Mediation
  • Documentation Updates
  • Data Entries
  • Compassionate Communication
  • Intake Forms
  • Critical Thinking
  • Active Learning
  • Creative Solutions

Certification

  • ASIST Training
  • NVCI Training
  • HSABC: Dispute Resolution Training
  • HSABC: Low Impact Debriefing for Frontline Workers
  • W.E.S.T: Mental Health First Aid
  • HSABC: Substance Use Awareness and Safety Training
  • HSABC: IPV and Brain Injury Training
  • HSABC: Managing Hostile Interactions Training
  • CPR-First Aid Training
  • Naloxone Training

Additional Information

  • Drug Poisoning Committee at Welcome Centre Shelter for Women and Families
  • Joy Committee at Welcome Centre Shelter for Women and Families
  • Intake and Policy Revision Committee at Welcome Centre Shelter for Women and Families
  • Facilitator of the Mental Health Resource Wall at Welcome Centre Shelter for Women and Families
  • Member of Ontario Association of Social Workers

Timeline

Shelter Support Worker - Full Time

The Welcome Centre Shelter
09.2020 - Current

Shelter Support Volunteer

The Welcome Centre Shelter
05.2019 - 09.2020

Library Desk Attendant

The University Of Windsor - Law Library
09.2017 - 03.2020

Sales Associate

SportChek
08.2017 - 09.2020

Master of Social Work - Social Work

The University of Windsor

Bachelor of Arts - Women And Gender Studies

The University of Windsor

Similar Profiles

CREATE PROFILE
Carly Pignanelli