Carly Parkin
Nelson,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Hume Hotel & Spa
11.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handled complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for drink pairing for food.
Owner/Operator
Attica
01.2019 - 01.2021
- 3D scanner and virtual tour provider for real estate, businesses, architecture firms and construction companies
- As a sole proprietor, duties included: website development, accounting on Quickbooks, social media posts,and marketing.
- Consulted with customers to assess needs and propose optimal solutions.
General Manager
Red Wagon
02.2018 - 04.2020
- Set up human resource programs and company policies in one of Vancouver's best and busiest breakfast spots
- Liaised with suppliers and other businesses for ordering and product knowledge
- Was responsible for hiring, training, menu and drink development
- Implemented operational strategies and effectively built customer and employee loyalty.
Manager
Vital Blend Bar
09.2017 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
Ed's Daily
09.2015 - 08.2017
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Server/Bartender
Terminus Hotel
11.2014 - 10.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Operations Manager
Old Spaghetti Factory and Crystal Lounge
03.2011 - 05.2014
- Tasked with running a team of 150 employees
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Some College (No Degree) - Social Work
Douglas College
Vancouver, BCManagement diploma - Restaurant and Business
Camosun College
09.2011
Some College (No Degree) - Humanities
Vancouver Island University
Nanaimo, BCSkills
- Menu Memorization and Presentation
- Technology Design
- Wine Pairings
- Control of Expenses
- Sales Techniques
- Conflict and Complaint Resolution
- Suggestive Selling
- Active Listening
- Train Employees
- MICROS Systems HSI Profits Series
- Critical Thinking
- Workflow Coordination
- High-Volume Dining
- Menu Pricing and Writing
- Control Inventory Costs
- Waste Reduction
Certification
- Food Safe
- Serving it right
- Class 5 Drivers license
Timeline
Server
Hume Hotel & Spa
11.2022 - 11.2023
Owner/Operator
Attica
01.2019 - 01.2021
General Manager
Red Wagon
02.2018 - 04.2020
Manager
Vital Blend Bar
09.2017 - 11.2018
General Manager
Ed's Daily
09.2015 - 08.2017
Server/Bartender
Terminus Hotel
11.2014 - 10.2016
Operations Manager
Old Spaghetti Factory and Crystal Lounge
03.2011 - 05.2014
Some College (No Degree) - Social Work
Douglas College
Management diploma - Restaurant and Business
Camosun College
Some College (No Degree) - Humanities
Vancouver Island University
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