Carly Medina
Whittier
Summary
A dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Frequently praised as hard-working by my peers. I can be relied upon to help your company achieve its goals. I am professional with demonstrated strengths in customer service, time management and trend tracking. Heavily experienced with troubleshooting problems and building successful solutions. Excellent verbal and written communication skills with a strong background cultivating positive relationships and exceeding goals. Always willing to take on any task to support team and help business succeed.
Overview
13
13
years of professional experience
Work History
Grader
Collectors
Santa Ana, CA
03.2022 - Current
- Examine processed trading cards into the system with a grade based on condition
- Organize cards based on order
Customer Service Representative
HUNTINGTON BRASS
CYPRESS, CA
02.2021 - 03.2022
- Provided customers with product and service information.
- Maintained high rate of client retention through superior customer service.
- Interacted with customers to gain long-term customer loyalty.
- Met sales goals for overall route growth to enhance profitability.
- Worked through issues that arose, and effectively found solutions.
- Processed orders and followed up with customers on status and ship dates.
- Closely monitored industry trends, products and communications.
- Trained new staff on customer service protocols, ensuring adherence to company standards.
- Led daily team meetings to discuss performance metrics and strategize for improved outcomes.
- Developed training materials to support ongoing professional development of customer service representatives.
Development Intern
LOS ANGELES COUNTY
WHITTIER, CA
07.2018 - 08.2020
- Helped start the EPR project.
- Performed general clerical and office administrative duties.
- Ensured positive customer service atmosphere and interactions in reception area.
- Greeted and escorted guests in professional, friendly, hospitable manner.
- Maintained organized filing system of paper and electronic documents.
- Displayed proficient skills in Microsoft Word, Excel, Outlook and Power Point.
- Scheduled live scan appointments.
- Scheduled new hire orientations.
Caregiver
ST. JOSEPH HEALTH
Fullerton, CA
02.2016 - 07.2018
- Helped residents with mobility and transport needs.
- Provided assistance with recreational programs and encouraging residents to participate.
- Monitored emergency call system for emergency calls and responded appropriately.
- Monitored, tracked, follow-up and analysis of family and community services.
- Cared for clients with compassion, dignity and respect.
- Conducted work tasks safely and in compliance with community safety program.
- Trained new caregivers on best practices for patient care and safety protocols.
- Coordinated with family members to address concerns and provide emotional support during difficult times.
- Advocated for patients' rights, ensuring adherence to ethical standards in caregiving practices.
Assistant Manager / Photographer
JC PENNY PORTRAIT STUDIO
WHITTIER, CA
10.2012 - 02.2017
- Maintained updated information in sales and marketing systems.
- Inventoried control, labor cost and budget management.
- Maintained studio photographic supplies and equipment.
- Received assignments and evaluated leads and tips to develop story ideas.
- Made quick, precise adjustments to machine controls.
- Participated in health and safety teaching of employees.
- Provided product recommendations, pricing and delivery status to customers.
- Demonstrated excellent qualitative and quantitative analytical skills.
- Remained flexible to constantly changing business demands.
- Communicated financial performance expectations across leadership teams.
- Developed and maintained strong performance culture that exceeded targets.
- Supervised daily studio operations, ensuring high-quality customer service and consistent workflow.
- Trained and mentored staff on photographic techniques and customer engagement strategies.
- Developed promotional campaigns to enhance studio visibility and attract new clients.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Paralegal Certificate - Paralegal Certificate
Downey Adult School
Downey, CA11.2021
Timeline
Grader
Collectors
03.2022 - Current
Customer Service Representative
HUNTINGTON BRASS
02.2021 - 03.2022
Development Intern
LOS ANGELES COUNTY
07.2018 - 08.2020
Caregiver
ST. JOSEPH HEALTH
02.2016 - 07.2018
Assistant Manager / Photographer
JC PENNY PORTRAIT STUDIO
10.2012 - 02.2017
Paralegal Certificate - Paralegal Certificate
Downey Adult School