Carly Mateo
Port Perry,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Prologix Distribution
10.2017 - Current
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies to manage 8000+ weekly order processing for distribution across Ontario.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Coordinated driver dispatch to accomplish daily delivery requirements. (6 drivers delivering downtown Toronto Tuesday-Friday.)
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Managed team of customer service representatives answering 200+ emails per day, fostering positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
The Keg Steakhouse + Bar
01.2014 - 01.2018
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Product Developer
ETEE
10.2016 - 09.2017
- Provided technical expertise during product design, contributing to improved functionality and user experience.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Evaluated prototypes for performance, aesthetics, and durability, refining designs as necessary prior to mass production.
Education
Associate of Arts - Graphic Design
Durham College
Oshawa, ON06.2012
Skills
- Workflow Coordination
- Customer Relationship Management
- Schedule Management
- Team coaching
- Interpersonal Relationships
- Interdepartmental Collaboration
- Critical Thinking
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Timeline
Warehouse Manager
Prologix Distribution
10.2017 - Current
Product Developer
ETEE
10.2016 - 09.2017
Server
The Keg Steakhouse + Bar
01.2014 - 01.2018
Associate of Arts - Graphic Design
Durham College
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