Carly Kowalski
Toronto,ON
Summary
Customer and client service-oriented coordinator, supervisor, sales consultant and brand ambassador with over 6 years experience in customer service, sales, marketing and administration. Motivated and detail-oriented with a flexible and versatile nature. Proficient at maintaining a sense of humor under pressure. Dynamic and offering excellent skills in client relations and project management.
Overview
12
12
years of professional experience
Work History
Digital Project Coordinator
Reveal Marketing Group
MIssissauga, ON
09.2018 - Current
- Manage administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Interview, hire, train and manage event staff for trade shows and brand activations.
- Coordinate schedules and timelines for all events.
- Manage show logistics and booth functionality needs to meet client demands.
- Act as a knowledgeable business partner to clients, and exceed client expectations from research project inception through to completion.
- Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner.
- Participates in client meetings as an information source to ensure positive customer relations.
- Schedule and participate in production meetings with production manager and design to ensure correct transfer of information for job completion.
- Provides sales and/or clients with status of current jobs to ensure clients are kept updated.
- Select and order decor and event materials.
- Correspond with local and national suppliers to obtain best price, quality, and delivery of products.
- Ensure accurate information of design files, layouts, and specifications received from sales and/or customer and coordinates with appropriate sales and/or customer.
- Check all materials and proofs prior to being issued to customers to ensure accuracy and accordance with internal quality assurance standards.
- Solicit feedback from clients to assess event success and uncover opportunities for improvement.
Travel Consultant
Expedia CruiseShipCenters
Toronto, ON
03.2017 - Current
- Sell and book travel products such as flights, cruises, all inclusive packages, tours, hotels and rental cars.
- Cold calling and reaching out to potential clients.
- Marketing through social media platforms such as Facebook, Instagram, Twitter, etc.
- Experience with booking groups and destination weddings.
- Prepare invoices and sales reports.
- Research popular and new tourist destinations and remain up to date on travel trends as well as world wide circumstances.
- Discuss travel insurance with clients and ensure each client understands the risk and benefits of relevant policies and plans.
- Advise clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Inform clients of travel policies and utilized preferred vendors to maximize company profits.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Prepare credit and debit payments while handling sensitive information with professionalism and discretion.
- Respond to clients’ questions, issues and complaints and implement appropriate solutions.
Team Lead/Brand Ambassador
Simon Pure Marketing
Toronto, ON
10.2014 - 09.2019
- Attended events around the GTA to promote various Disney movie premieres such as 'Ant Man and The Wasp,' 'McFarland,' 'Maleficent,' etc.
- Assisted with event and set up/tear down logistics at press and media events and engaged media members by encouraging them to take part in event activities.
- Managed and mentored a team of brand ambassadors involved in promoting film premieres.
- Drove staff to and from events to make sure team stayed on schedule.
- Supervised and arranged breaks for all staff.
- Coached brand ambassadors on key messaging.
- Communicated hourly with program coordinator to ensure events ran smoothly.
- Captured a variety of photographs for Disney of brand staff and interacting with fans.
Supervisor/Sales Representative/Ambassador
Match Marketing
Toronto, Canada
10.2012 - 08.2018
- Attended high profile events such as TIFF, First Man premiere party, Canada's 100 Best Restaurants launch party, Taste of Toronto, etc. to promote the Nespresso B2B line and act as an ambassador of the product.
- Supervised various road shows throughout Ontario.
- Supervised and arranged breaks for all staff.
- Scheduled staff consisting of 8-20 sales ambassadors.
- Coached and motivated staff to hit daily/weekly sales targets.
- Provided additional training to new reps.
- Took inventory count of machines and supplies at the beginning and end of every shift.
- Prepared end of program reviews for each sales ambassador.
- Educated the public on the Nespresso brand and the products they offer.
- Demonstrated Nespresso products and created a variety of espresso and coffee beverages for customers to sample.
- Discussed quality of product and provided key messaging.
- Engaged in conversation with consumers about products and answered any questions that arose.
- Completed daily reports on inventory, sales and staff and reported to account manager.
Concierge/Administrative Assistant
Templar Hotel
Toronto, ON
07.2015 - 10.2017
- Assisted with TIFF 2016 event logistics (while hosting 'LA Times') as well as various production companies during filming/photo-shoots at the hotel.
- Addressed inquiries from the media and parties interested in using the hotel facilities for entertainment/production purposes.
- Registered and processed reservations discreetly for guests including high profile actors, musicians, athletes and public figures with high degree of respect for privacy.
- Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Communicated with hotel staff on the status of guest rooms and conducted room inspections to ensure quality.
- Handled cash, credit card and debit payments.
- Managed and responded to guest reviews in a timely manner.
Media Outreach/Public Relations
Callback Studios
Toronto, ON
08.2014 - 05.2015
- Prepared and distributed press releases for award winning film 'Ben's At Home.'
- Sought out opportunities for partnerships, sponsorship's and advertising
- Addressed inquiries from the media and other parties.
- Tracked media coverage and followed industry trends.
- Prepared and submitted PR reports.
- Coordinated logistics for poster creation and distribution.
Summer Office Assistant
Humber College, School of Creative and Performing Arts
Toronto, ON
05.2012 - 09.2012
- Sourced various scripts for program head in preparation for the upcoming semester scene study analysis.
- Reached out to new students on social media platforms and acted as a point of contact for any questions or concerns regarding the upcoming semester.
- Filed faculty addresses, student forms, health forms, information forms.
- Created Excel spreadsheets, mail labels, and written documents for faculty and students.
Education
Princess Commodore - Tourism And Travel
Princess Cruises Academy
Online2018
Expedia Consultant Certification - Tourism And Travel
Expedia CruiseShipCenters
Toronto, ON2017
Advanced Diploma - Theatre Performance
Humber College: SCPA
Toronto, Ontario2013
Skills
- Event planning and coordination
- Excellent written and verbal communication
- Time management
- Multitasking under pressure
- Conflict management
- Mentoring and training
- Windows, Google Docs, Microsoft Word, Excel and Outlook
- Typing 50 wpm
Additional Information
AWARDS AND CERTIFICATIONS:
- Tico Certificate (Travel Industry Council of Ontario 2017)
- African Oscar (Blood and Oil; Oloibiri 2017)
- Third Year Achievement Award (Theatre Performance 2013)
Timeline
Digital Project Coordinator
Reveal Marketing Group
09.2018 - Current
Travel Consultant
Expedia CruiseShipCenters
03.2017 - Current
Concierge/Administrative Assistant
Templar Hotel
07.2015 - 10.2017
Team Lead/Brand Ambassador
Simon Pure Marketing
10.2014 - 09.2019
Media Outreach/Public Relations
Callback Studios
08.2014 - 05.2015
Supervisor/Sales Representative/Ambassador
Match Marketing
10.2012 - 08.2018
Summer Office Assistant
Humber College, School of Creative and Performing Arts
05.2012 - 09.2012
Princess Commodore - Tourism And Travel
Princess Cruises Academy
Expedia Consultant Certification - Tourism And Travel
Expedia CruiseShipCenters
Advanced Diploma - Theatre Performance
Humber College: SCPA
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