Overview
Work History
Timeline
Generic

Carly Keating

Stonewall,Manitoba

Overview

13
13
years of professional experience

Work History

Server/Supervisor

Inferno's Bistro
Winnipeg, Manitoba
12.2010 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivate warm relationships with regular customers.
  • Maintain clean and organized dining areas to uphold restaurant hygiene standards.
  • Enhance customer satisfaction by providing efficient and friendly service to guests.
  • Contribute to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Successfully resolve customer complaints, ensuring repeat business and positive dining experiences.
  • Collaborate with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
  • Train new servers on company policies, procedures, and best practices for exceptional guest service.
  • Manage large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
  • Maintain a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Boost team morale through motivational leadership style that encourages collaboration, open communication, and recognition of individual achievements.
  • Handle high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Develop strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Train servers on order management, food service quality and how to build rapport with guests.
  • Welcome and greet guests before presenting special menu items to clients.
  • Proactively communicate with servers to coordinate workflows and monitor service during busy shifts.
  • Handle guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivate guest satisfaction and loyalty through consistent commitment to quality service.
  • Monitor server performance and provided feedback to enhance server delivery.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Establish team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Train new hires in food handling and safety protocols to boost knowledge and performance.
  • Address customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitor food preparation, production, and plating for quality control.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Timeline

Server/Supervisor

Inferno's Bistro
12.2010 - Current

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Carly Keating