Carly Keating
Stonewall,Manitoba
Overview
13
13
years of professional experience
Work History
Server/Supervisor
Inferno's Bistro
312 Des Meurons, Winnipeg
12.2010 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Enhance customer satisfaction by providing efficient and friendly service to guests.
- Contribute to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Successfully resolve customer complaints, ensuring repeat business and positive dining experiences.
- Collaborate with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Train new servers on company policies, procedures, and best practices for exceptional guest service.
- Manage large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Maintain a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Boost team morale through motivational leadership style that encourages collaboration, open communication, and recognition of individual achievements.
- Handle high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Develop strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Train servers on order management, food service quality and how to build rapport with guests.
- Welcome and greet guests before presenting special menu items to clients.
- Proactively communicate with servers to coordinate workflows and monitor service during busy shifts.
- Handle guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivate guest satisfaction and loyalty through consistent commitment to quality service.
- Monitor server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Establish team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Train new hires in food handling and safety protocols to boost knowledge and performance.
- Address customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitor food preparation, production, and plating for quality control.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Timeline
Server/Supervisor
Inferno's Bistro
12.2010 - Current