Carly Fox
Nipomo
Summary
Results-driven retail and customer service leader with 9+ years of management experience in high-volume environments. Skilled in team development, operational efficiency, and driving sales growth through strategic leadership and customer engagement. Adept at inventory management, payroll oversight, and delivering exceptional customer experiences. Recognized for building strong B2B relationships, mentoring staff, and implementing process improvements that enhance performance and profitability.
Overview
17
17
years of professional experience
Work History
Store Manager
Miner’s Ace Hardware
San Luis Obispo, CA
10.2018 - Current
- Lead a team of 50+ employees, overseeing training, coaching, and performance development.
- Increased sales through strategic merchandising, creative displays, and customer engagement initiatives.
- Managed daily operations including payroll, scheduling, banking, and HR compliance.
- Implemented inventory tracking systems (Eagle Software) to reduce shrinkage and improve accuracy.
- Facilitated team meetings to align staff with company goals and drive KPI improvements.
Key Carrier / Department Lead
Orchard Supply Hardware
Pismo Beach, CA
11.2015 - 10.2018
- Supervised multiple departments (Paint, Housewares, Seasonal, Hardware, Tools) ensuring operational excellence.
- Trained and coached staff in customer service, contributing to improved customer satisfaction scores.
- Managed inventory using SMS software, ensuring accurate stock levels and timely replenishment.
- Supported store management by executing sales plans, planogram changes, and company initiatives.
- Acted as manager-on-duty, handling escalations and ensuring smooth daily operations.
Front Desk / Scheduler
Cool Physical Therapy
Cool, CA
01.2009 - 01.2010
- Scheduled patient appointments and managed front desk operations.
- Provided administrative support including intake documentation and patient history collection.
- Delivered professional customer service in a healthcare environment.
Education
Bachelor of Science Program -
San Francisco State University
San Francisco, CA01.2012
Bachelor of Science Program - undefined
San Francisco State University
San Francisco, CA01.2012
Skills
- Team Leadership & Coaching
- Customer Service Excellence
- Sales Growth & KPI Management
- Budgeting, Payroll & Scheduling
- Inventory & POS Systems (Eagle, SMS, Excel)
- Project & Program Management
- Marketing & Merchandising Strategies
- Performance Tracking & Reporting
Timeline
Store Manager
Miner’s Ace Hardware
10.2018 - Current
Key Carrier / Department Lead
Orchard Supply Hardware
11.2015 - 10.2018
Front Desk / Scheduler
Cool Physical Therapy
01.2009 - 01.2010
Bachelor of Science Program - undefined
San Francisco State University
Bachelor of Science Program -
San Francisco State University