Carly Anderson-Millard
London
Summary
Motivated Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
8
8
years of professional experience
Work History
Store Manager
ZUMIEZ
London
01.2012 - 01.2014
- I was the store manager of the skate, snow, and active lifestyles retailer Zumiez where I ensured all policies on customer service were upheld at all times and led by example
- I ensured all customers were greeted within twenty seconds of entering the store
- I built relationships with loyal customers
- I ensured my store was always merchandised to company standard and that floor maps (visual directives) were followed correctly, in an attractive way to encourage interest in product and boost sales
- I trained sales staff according to manual would test staff periodically to ensure everyone was up to par with store standards and knowledgeable about products and current sales/ promotions
- I achieved, maintained, and exceeded daily and monthly budgets
- I helped keep inventory excellent
- I was responsible for staff selection and hiring, as well as evaluations
- Ran cash registers, completed daily paperwork, completed bank runs, maintained strong communication with my head office, completed weekly schedules, confirmed payroll, ordered appropriate supplies for the store, and completed maintenance tasks
Assistant Manager
Jean Machine
London
01.2010 - 01.2012
- I was the Assistant Store Manager of the popular clothing retailer Jean Machine where I ensured all policies on customer service were upheld at all times and lead by example
- I trained sales staff according to manual and would test staff periodically to ensure everyone was up to par with store standards and knowledgeable about products and current sales/ promotions
- I ensured PK and visual merchandising standards were always kept high, as I realize the way a product is maintained and displayed influences the stores sales
- I assisted with staff selection and hiring
- I ensured all customers were greeted within twenty seconds of entering the store
- I built relationships with loyal customers by asking relevant questions to their purchasing needs so as to ensure the most ideal item(s), for every unique individual, is found
- I achieved, maintained, and exceeded daily and monthly budgets as well as was one of the company's' top sales performers
- I helped keep inventory excellent by avoiding blind spots, having a heads up attitude, and being aware of who is in the store and what they are doing
Sales Associate/ Area Manager
Tummies to Tots
London
01.2006 - 01.2010
- I was the Store Manager for the popular baby boutique Tummies to Tots
- I obtained keys to both store locations
- I completed many online and phone orders as well as followed through with customer inquiries and concerns
- I represented the store owner when she was unavailable
- I was responsible for opening and closing procedures including till balancing and end of night deposits
- I created and implemented the store-training manual
- I ensured that I fully understood the needs of my customers, during a very stressful time of life, to ensure optimal sales and customer satisfaction
- I ensured clientele found appropriate items in a timely manner
- I was responsible for inventory, ordering necessary merchandise, as well as shipping and receiving
- I also maintained the store website (including gift registries) and created the Facebook page; etc
Education
Ontario College Diploma - Early Childhood Education
Early Childhood Education
Ottawa, ON06-2021
Skills
- Customer service
- Communication skills
- Listening skills
- Organizational skills
- Interpersonal skills
- Teamwork skills
- Multitasking
- Working under pressure
- Following directions
- Task delegation
- Visual merchandising
- Inventory management
- Sales forecasting
- Payroll administration
- Employee training
- Team building
- Staff recruitment
- Cash handling
- Performance evaluation
- Relationship building
- Conflict resolution
- Operational efficiency
- Time management
- Profit and loss accountability
- Strategic partnerships
- Documentation and reporting
- Inventory forecasting
- Attention to detail
Timeline
Store Manager
ZUMIEZ
01.2012 - 01.2014
Assistant Manager
Jean Machine
01.2010 - 01.2012
Sales Associate/ Area Manager
Tummies to Tots
01.2006 - 01.2010
Ontario College Diploma - Early Childhood Education
Early Childhood Education