CARLTON TERRANCE ROBERTSON
Fullerton
Summary
Highly motivated Claims Adjuster specializing in automobile claims with over 10 years of experience in the field of insurance. Comprehensive knowledge in all aspects of insurance including claims, high level negotiations and liaison for customers, claims representatives, and auto body specialists. Effective at collecting and analyzing data to determine fair and cost effective settlements. Works independently in a fast-paced, deadline-driven environment. Customer focused, excellent oral and written communication skills.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Pacific Adjuster & Claim Services
01.2024 - 06.2025
- Evaluated claims to determine coverage and liability based on policy provisions.
- Investigated claim details through interviews, site visits, and document analysis.
- Collaborated with legal and medical professionals to assess complex claims accurately.
- Developed comprehensive reports summarizing findings and recommendations for management review.
- Ensured compliance with regulatory standards while maintaining high-quality service delivery to clients.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Claims Adjuster
Pacific TPA formally Civil Service Insurance Company (CSE)
04.2018 - 01.2024
- Interview claimant and witnesses to gather important information
- Handle and process automobile claims
- Consult police and hospital records
- Prepare and present claims to insurance companies
- Verify that coverage applies through an insurance policy
Auto Body Field Representative II
FARMERS INSURANCE
10.2016 - 01.2018
- Responsibilities include customer service, investigating insurance claims for personal, casualty, and property loss or damages.
- Interview witnesses, consult police and hospital records, and inspect property damage to determine the extent of liability.
- Utilizes various methods of investigation according to type of insurance.
- Prepare analysis on findings and negotiate settlements with non-policyholders.
- Versatile to serve the company on the inside as well as the outside.
- Perform quality reviews and calibrations monthly to ensure file adequacy and measurement of loss cost opportunities in accordance with SAFECO’s best claim practice and customer service.
- Also compatible in writing estimates using Mitchell’s and CCC database.
Auto Body Field Representative II
SAFECO/LIBERTY MUTUAL
06.2011 - 08.2016
- Responsibilities include customer service, investigating insurance claims for personal, casualty, and property loss or damages.
- Interview witnesses, consult police and hospital records, and inspect property damage to determine the extent of liability.
- Utilizes various methods of investigation according to type of insurance.
- Prepare analysis on findings and negotiate settlements with non-policyholders.
- Versatile to serve the company on the inside as well as the outside.
- Perform quality reviews and calibrations monthly to ensure file adequacy and measurement of loss cost opportunities in accordance with SAFECO’s best claim practice and customer service.
- Also compatible in writing estimates using Mitchell’s and CCC database.
Claims Adjuster
SAFECO/LIBERTY MUTUAL
03.2006 - 06.2011
- Interview claimant and witnesses to gather important information
- Handle and process automobile claims
- Consult police and hospital records
- Prepare and present claims to insurance companies
- Verify that coverage applies through an insurance policy
Skills
- Database management
- Insurance fraud expertise
- Automobile and heavy machinery appraisals
- Effective negotiation strategies
- Auto adjusting
- Claims file management
Accomplishments
- Continuous excellent customer satisfaction surveys
- Promoted from Auto Body Field Representative I to Auto Body Field Representative II
- Ongoing Professional Development including I-CAR Pro Level 1
Timeline
Claims Adjuster
Pacific Adjuster & Claim Services
01.2024 - 06.2025
Claims Adjuster
Pacific TPA formally Civil Service Insurance Company (CSE)
04.2018 - 01.2024
Auto Body Field Representative II
FARMERS INSURANCE
10.2016 - 01.2018
Auto Body Field Representative II
SAFECO/LIBERTY MUTUAL
06.2011 - 08.2016
Claims Adjuster
SAFECO/LIBERTY MUTUAL
03.2006 - 06.2011
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