Carlson Lontsi Bengmo
Waterloo,ON
Summary
Detail-oriented with exceptional communication and organization skills as well as a strong interest in pursuing a career as an electrician with a vision of enhancing knowledge in electrical systems and innovation of electrical processes.
Overview
1
1
Certification
Work History
Call Center Customer Service Representative
Concentrix
01.2024 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Volunteer Home Renovator
Habitat For Humanity
09.2023 - 12.2023
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Conducted final work check to assess quality and make corrections if necessary.
- Worked holidays and weekends depending on shifting needs of project.
- Operated power sprayers and hand tools to prepare and paint large areas.
Education
Bachelor of Science - Physics
University of Dshang
Dschang, Cameroon07.2022
High School Diploma -
Government High School Mbouda
Mbouda, Cameroon06.2019
Skills
- Customer Service
- Creativity
- Organization
- Problem-solving
- Adaptability
- Data Entry
- Fast learner and strong ability of retain knowledge
- Ability to read blueprints
- Computer skills
Languages
English
French
Certification
- Forklift Certification Training - December 2023
- WHMIS Certification - October 2023
Hobbies
- Reading
- Singing
- Dancing
- Drawing
Timeline
Call Center Customer Service Representative
Concentrix
01.2024 - Current
Volunteer Home Renovator
Habitat For Humanity
09.2023 - 12.2023
Bachelor of Science - Physics
University of Dshang
High School Diploma -
Government High School Mbouda
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