Carls Eiler Gamo
Vancouver,British Columbia
Summary
Customer-focused employee with a proven capacity to interact with different types of persons to ensure satisfaction. Customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Resourceful Subject Matter Expert who consistently meets and exceeds productivity goals. Committed to addressing customer concerns with speed, accuracy and professionalism.
Overview
17
17
years of professional experience
Work History
Store Crew Member
Mcdonald's UBC
Vancouver, British Columbia
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
Retail Sales Associate
Puma
Vancouver, British Columbia
08.2023 - Current
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Kitchen person/FOH
Wow Full Asian Food
Vancouver, BC
05.2023 - 07.2023
- Working part-time as kitchen person and FOH
- Key Roles: Food preparation, maintains kitchen cleanliness, ensures orders are well-prepared based on the customers’ preferences
- FOH – occasionally assigned as FOH as needed.
Team Lead(Business Processing Outsourcing)
Concentrix Philippines
Makati City
09.2013 - 12.2022
- Started as a Customer Care Specialist for a prestigious automobile brand that is based in the United States
- Promoted to a Subject Matter Expert on the 11th month of stay in the company
- Conducting side-by-side and system recorded call listening to ensure the quality and the agent’s efficiency in terms of call handling
- Determining agents’ opportunities and help them establish action plans that could help them in addressing such
- Sales Line of Business Team Leader.
Service Crew
Fremont Food Corp(Jollibee)
Iloilo City, Iloilo
04.2007 - 04.2008
- Worked as a part-time food service crew for a year while studying
- Responsible for ensuring food safety and dining area cleanliness
- Accommodating customers’ needs while at store
- Assistance on food delivery preparations.
Education
Diploma in Business Management -
Langara College
01.2025
BS Computer Engineering -
Western Institute of Technology
01.2011
Skills
- High customer service standards
- Dedicated process to improvement
- Conflict resolution proficiency
- Strong problem solving ability
- Knowledgeable in both software and hardware components of computers
- Hardworking and resourceful
Accomplishments
- Exceeded corporate target for customer satisfaction for 3 months in a row
- Promoted to a Customer Service Subject Matter Expert in less than a year
- Moved to a supervisory role after 3 years from date of hire
- Investigated and analyzed client complaints to identify and resolve issues
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Timeline
Store Crew Member
Mcdonald's UBC
08.2023 - Current
Retail Sales Associate
Puma
08.2023 - Current
Kitchen person/FOH
Wow Full Asian Food
05.2023 - 07.2023
Team Lead(Business Processing Outsourcing)
Concentrix Philippines
09.2013 - 12.2022
Service Crew
Fremont Food Corp(Jollibee)
04.2007 - 04.2008
Diploma in Business Management -
Langara College
BS Computer Engineering -
Western Institute of Technology
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