Carlos Orlando Quintero Torres
Burlington
Summary
Highly motivated and customer-focused professional with extensive experience in sales, customer service, and barista roles. Demonstrates exceptional communication and interpersonal skills, consistently ensuring client satisfaction and fostering positive team environments. Proven ability to adapt to new challenges, efficiently manage multiple tasks, and maintain a high level of organization. With a solid foundation in business administration and a commitment to continuous learning, capable of delivering excellent service while meeting both personal and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Hola Café and Market
07.2023 - 12.2024
- Spearhead the organization and opening of the store, ensuring a welcoming and efficient environment
- Prepare a variety of coffee-based beverages, consistently delivering high-quality products
- Oversee sales and customer service operations, resolving issues to enhance client satisfaction
- Demonstrated ability to work independently and collaboratively within a team, providing leadership and support
- Quickly adapt to new challenges, maintaining a strong sense of personal responsibility and self-motivation
- Part-Time
Maintenance Supervisor
Like New
10.2022 - 12.2024
- Responsible for the organization and thorough cleaning of offices and common areas, maintaining a clean and professional atmosphere
- Execute detailed cleaning tasks in coffee shops, ensuring a hygienic and appealing environment for customers and staff
- -Managed the organization, cleaning, and disinfection of rooms in nursing homes, adhering to strict health and safety protocols.
Driver
P.A Sunshine
01.2022 - 09.2022
- Provided reliable transportation services for workers across the city, ensuring timely pick-ups and drop-offs.
- Oversaw the maintenance and care of vehicles, ensuring their optimal performance and safety
Driver
M.T.O Service Transport Company
04.2020 - 08.2021
- -Planned and executed efficient delivery routes to ensure timely deliveries and optimize productivity, utilizing navigation systems and route optimization tools.
- Received and verified packages, ensuring accurate documentation and condition of each shipment while adhering to security and quality procedures.
- Conducted direct deliveries to customers, ensuring exceptional customer service through friendly and professional interactions, including obtaining signatures and delivery confirmations.
- Oversaw and performed daily maintenance checks on the delivery vehicle, ensuring optimal performance and compliance with safety regulations.
- Effectively addressed customer inquiries and complaints, providing prompt and efficient solutions to maintain a high level of customer satisfaction.
Banking Sales Advisor
Compañía De Seguros Bolívar
04.2017 - 01.2020
- Excelled as a life insurance sales representative, achieving sales targets through strong interpersonal and client communication skills
- Led team efforts in customer service, fostering teamwork and improving client satisfaction
- Conducted sales reviews and contributed to strategic planning for sales growth
Barista
Juan Valdez
04.2014 - 01.2017
- Crafted a wide range of coffee-based beverages, specializing in latte art
- Managed inventory, ensuring the timely restocking of supplies and maintaining product quality
- Organized and maintained the aesthetic appeal of the shop, contributing to a welcoming customer experience
- Performed cashier duties and handled the opening of the shop, ensuring smooth daily operations
Education
Bachelor's - Business Administration
Unified Corporation for Higher Education (CUN)
01.2019
High School Diploma - undefined
Luis Ignacio Andrade
01.2012
Skills
- Client Service: Experience in sales with a focus on exceptional client care and satisfaction Skilled in promoting client autonomy and maintaining dignity
- Professional Attributes: Adaptable, reliable, and assertive with a positive attitude Effective communicator and team player Exceptional under pressure worker
- Organizational Skills: Strong in multitasking, meeting deadlines, and task coordination Proven leadership and ability to manage tasks under pressure
- Technical Skills: Intermediate proficiency in Microsoft Office Suite and Internet applications Holds a valid G-Full driver's license
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Hola Café and Market
07.2023 - 12.2024
Maintenance Supervisor
Like New
10.2022 - 12.2024
Driver
P.A Sunshine
01.2022 - 09.2022
Driver
M.T.O Service Transport Company
04.2020 - 08.2021
Banking Sales Advisor
Compañía De Seguros Bolívar
04.2017 - 01.2020
Barista
Juan Valdez
04.2014 - 01.2017
High School Diploma - undefined
Luis Ignacio Andrade
Bachelor's - Business Administration
Unified Corporation for Higher Education (CUN)
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