Hi, I’m
Carlos Mario Buitrago
Vancouver,Canada
Summary
Dedicated and customer-focused professional with four years of experience in providing exceptional service in various industries. Proficient in resolving issues, building rapport, and exceeding customer expectations. Proven track record of maintaining a positive attitude and finding effective solutions in fast-paced environments. Strong communication skills combined with a passion for delivering outstanding customer experiences.
Overview
2
years of professional experience
Work History
Lean Staffing
Logistics Coordinator
08.2022 - 10.2023
Job overview
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
IGT Solutions
Customer Service Agent
02.2022 - 08.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Millenium BPO
Customer Service Representative
05.2021 - 01.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Gastown Business College Vancouver, BC
International Business Fundamentals from Customer Service
Skills
- Customer Service
- Fast Learner
- Computer Skills
- Communication Skills
- Ability to Work in a Team
- Problem Solving
Languages
Spanish; Castilian
Native or Bilingual
English
Professional Working
Timeline
Logistics Coordinator
Lean Staffing
08.2022 - 10.2023
Customer Service Agent
IGT Solutions
02.2022 - 08.2022
Customer Service Representative
Millenium BPO
05.2021 - 01.2022
Gastown Business College
International Business Fundamentals from Customer Service