Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Hi, I’m

Carlos Mario Buitrago

Vancouver,Canada
Carlos Mario Buitrago

Summary

Dedicated and customer-focused professional with four years of experience in providing exceptional service in various industries. Proficient in resolving issues, building rapport, and exceeding customer expectations. Proven track record of maintaining a positive attitude and finding effective solutions in fast-paced environments. Strong communication skills combined with a passion for delivering outstanding customer experiences.

Overview

2
years of professional experience

Work History

Lean Staffing

Logistics Coordinator
08.2022 - 10.2023

Job overview

  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

IGT Solutions

Customer Service Agent
02.2022 - 08.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Millenium BPO

Customer Service Representative
05.2021 - 01.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Gastown Business College
Vancouver, BC

International Business Fundamentals from Customer Service

Skills

  • Customer Service
  • Fast Learner
  • Computer Skills
  • Communication Skills
  • Ability to Work in a Team
  • Problem Solving

Languages

Spanish; Castilian
Native or Bilingual
English
Professional Working

Timeline

Logistics Coordinator

Lean Staffing
08.2022 - 10.2023

Customer Service Agent

IGT Solutions
02.2022 - 08.2022

Customer Service Representative

Millenium BPO
05.2021 - 01.2022

Gastown Business College

International Business Fundamentals from Customer Service
Carlos Mario Buitrago