CARLOS K. PETERKIN
Brampton,ON
Summary
Resourceful leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Area Manager
Ocean Coral Spring And Eden Bay Resorts.
05.2022 - 01.2023
- Managed over100 staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitoring Front Desk, Privilege Desk and Guest Services Desk in ensuring that services in every area is extended to exterior and interior guest to highest professional level.
- Monitoring and ensuring that restaurants, Bar, Pools, Kitchens and Entertainment areas are fully equipped with necessary tools and amenities to effectively carry out service in friendly and timely manner.
- Check all arrival rooms with QR-codes as well as to keep up to date with housekeeping supervisors so as to have guests check into their room with minimal to no complaints.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- At end of each shift, speak with all department managers to acquire updates on daily activities, tasks and solutions and report them to GM via end-of-day reports in email.
Front Desk Agent,
Jewel Grande And Spa Resorts.
04.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Assist bell personnel whenever necessary.
- Assist restaurant hostesses with daily reports among others.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Among others.
Concierge, Front Desk Agent,
Hyatt Ziva And Zilara All-Inclusive Resorts.
11.2018 - 03.2020
- Greet, register and check guests in and out of resort
- Accommodate and fulfill guests ’requests
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Establish friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Verify method of payment and upsell room categories.
- Prepare birthday packages, and reply to email queries
- Forecast daily occupancy and activities among others.
- Among others.
Front Desk Agent.
Iberostar All-Inclusive Resort & Spa.
09.2010 - 11.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Update guest information in system
- Assist bell personnel whenever necessary
- Assist restaurant hostesses with daily reports among others.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Among others.
Sales and Distribution Representative.
Novelty Traders Jamaica.
07.2005 - 07.2008
- Delivered demonstrations at client sites to promote benefits and support new product launches.
- Analyzed territory potential, tracked sales and produced status reports.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Supported product development by offering client feedback regarding needs and change requests.
- Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
- Among Others.
Collections Representative,
NARS International
06.2004 - 10.2005
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Among others.
Education
Some College (No Degree) - Hospitality Tourism Management
Florida Atlantic University’s College of Business
OnlineGED -
Royal Caribbean Business College
Montego Bay, Jamiaca07.2002
High School Diploma -
Jane Vera High School
Montego Bay, Jamaica09.2001
Skills
- Computer Skills
- MS Office 2010 Word, Excel, PowerPoint, Publisher
- Customer-Service Oriented
- Excellent Interpersonal Skills
- Well-versed Communication Skills
- Impeccable Attention to Details
- Team Player
- Effective and Efficient
- New Hotel Management System
- Opera Property Management System
- Knowledge of Multi-Line Telephone/PBX System
- Operate multifaceted fax/scan/copy
Certification
Hospitality Tourism Management Certificate (2020)
Tourism Product Development (TPD Co.) Certification (2017)
CXC/GCE – passes in Mathematics, English, Principles of Business, History, Biology, Chemistry, Information Technology, and Technical Drawing
Additional Information
- NOTEWORTHY ACHIEVEMENTS Iberostar - Employee of the Year Nominee (2017) - First place honoree, TPD Co Training (2017)
Timeline
Assistant Area Manager
Ocean Coral Spring And Eden Bay Resorts.
05.2022 - 01.2023
Front Desk Agent,
Jewel Grande And Spa Resorts.
04.2021 - 04.2022
Concierge, Front Desk Agent,
Hyatt Ziva And Zilara All-Inclusive Resorts.
11.2018 - 03.2020
Front Desk Agent.
Iberostar All-Inclusive Resort & Spa.
09.2010 - 11.2018
Sales and Distribution Representative.
Novelty Traders Jamaica.
07.2005 - 07.2008
Collections Representative,
NARS International
06.2004 - 10.2005
Some College (No Degree) - Hospitality Tourism Management
Florida Atlantic University’s College of Business
GED -
Royal Caribbean Business College
High School Diploma -
Jane Vera High School
Hospitality Tourism Management Certificate (2020)
Tourism Product Development (TPD Co.) Certification (2017)
CXC/GCE – passes in Mathematics, English, Principles of Business, History, Biology, Chemistry, Information Technology, and Technical Drawing
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