Carlos Jair Romero Lorenzo
Spring Valley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable worker with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Team Leader
Jack in the Box
Spring Valley
08.2021 - Current
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented sanitation practices to ensure compliance with health regulations.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared and cooked food items according to safety and quality standards.
- Maintained cleanliness of dining area and kitchen, ensuring a tidy environment.
- Restocked supplies and ingredients to maintain operational readiness throughout shifts.
- Adhered to health regulations and company policies while serving food products.
- Trained new staff on food preparation techniques and customer service protocols.
Education
Monte Vista High School
Spring Valley, CASkills
- Attention to detail
- Quality assurance
- Effective communication
- Problem solving
- Money handling
- Fast and efficient service worker
- Comfortable standing for long time periods
- Positive attitude and enthusiasm
- Reliable and punctual
- Fluent in ENGLISH and SPANISH
- Delivers exceptional customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Team Leader
Jack in the Box
08.2021 - Current
Monte Vista High School