Carlos Felipe Alfonso Aburto
Lévis,QUEBEC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with customer service, multitasking, and time management abilities with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Food and Beverage Service Assistant
Tim Hortons
Levis, Quebec
02.2024 - Current
- Resolved customer complaints promptly and professionally in a courteous manner.
- Provided guidance to employees on proper customer service techniques and procedures.
- Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
Food Service Supervisor
Tim Hortons
Levis, QC
08.2023 - 02.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Investigated and resolved customer complaints concerning food quality and service.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Handled cash payments from customers for delivery orders.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated cash register to process cash, check and credit card transactions.
Forklift Operator
Municipality of The Serena
La Serena, Coquimbo
01.2023 - 03.2023
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Ensured safety procedures were followed when operating forklifts.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Loaded pallets onto trailers for shipment.
- Learned and followed safety and emergency procedures.
- Maintained positive working relationship with fellow staff and management.
Education
Certificate - Heavy Equipment Operator Forklift
INACEX
La Serena Of Chile01-2023
Bachelor of Science - Kinesiology
Andres Bello University
Santiago Of Chile01-2008
Skills
- Staff Supervision
- Scheduling Coordination
- Organizational abilities
- Inventory
- Guest Services
- Staff Leadership
- Basic Math
- Workplace Safety
- Forklift Operation
- Machining and production standards
- Valid Driver's License
- Heavy Equipment Operation
Languages
Spanish
First Language
English
Limited
French
Professional
Timeline
Food and Beverage Service Assistant
Tim Hortons
02.2024 - Current
Food Service Supervisor
Tim Hortons
08.2023 - 02.2024
Forklift Operator
Municipality of The Serena
01.2023 - 03.2023
Certificate - Heavy Equipment Operator Forklift
INACEX
Bachelor of Science - Kinesiology
Andres Bello University
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