Carlos Dávila-Viera
Redlands
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and foster organizational growth, ensuring a positive impact in dynamic environments. A proven track record of achieving results through collaboration and innovative thinking underscores a dedication to excellence in every endeavor.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Premier Orthopedic & Trauma Specialists
02.2025 - Current
- Managed high-volume inbound calls, providing exceptional customer service for orthopedic inquiries.
- Coordinated patient appointment scheduling and insurance verification tasks with high efficiency.
- Managed resolution of patient concerns swiftly, maintaining satisfaction and adherence to company standards.
- Collaborated with medical staff to facilitate smooth communication regarding patient needs and updates.
- Implemented process improvements that streamlined patient interaction workflows and reduced wait times.
Fresh Foods Clerk
WinCo
04.2024 - 02.2025
- Executed inventory management to ensure optimal stock levels and availability.
- Delivered exceptional customer service through effective in-person and telephone communication.
- Managed time efficiently to fulfill phone orders promptly.
- Calculated, validated, and submitted daily numbers using Microsoft Office Suite.
Shipment Manager
Mama Sonia Bake Shop
12.2017 - 01.2025
- Managed inventory to maintain optimal stock levels and accuracy.
- Coordinated inbound and outbound shipments for timely delivery.
- Utilized Microsoft Office Suite for bookkeeping and inventory management.
- Provided customer support through direct messaging, email, and phone channels.
Guest Service Specialist
Mister Car Wash
12.2023 - 05.2024
- Enhanced guest experiences through personalized service, fostering customer loyalty and satisfaction.
- Managed hazardous materials while ensuring wash quality assurance.
- Conducted biweekly safety meetings to uphold team and customer safety.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
Education
Associate of Arts - Theater, Film, and Digital Production
University of California Riverside
Riverside, CA06-2023
High School Diploma - undefined
Jesuit High School
Carmichael, CA05-2018
Skills
- Bilingual
- Customer support
- Microsoft Suite
- Shipping/Receiving, Inventory
- Organized
- Dependable
- Communication
- Critical Thinking
- Problem-solving skills
- Data entry
- Insurance coverage verification
LANGUAGES
Spanish
English
Timeline
Call Center Representative
Premier Orthopedic & Trauma Specialists
02.2025 - Current
Fresh Foods Clerk
WinCo
04.2024 - 02.2025
Guest Service Specialist
Mister Car Wash
12.2023 - 05.2024
Shipment Manager
Mama Sonia Bake Shop
12.2017 - 01.2025
High School Diploma - undefined
Jesuit High School
Associate of Arts - Theater, Film, and Digital Production
University of California Riverside