Carlos David Pelayo
Westlake
Summary
Delivery driver with proven problem-solving abilities and exceptional time management skills. Expertise in ensuring timely deliveries while adhering to safety regulations and maintaining high attention to detail. Strong customer service focus enhances client satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Delivery Driver
DoorDash
Los Angeles
01.2023 - 02.2026
- Delivered food orders promptly to customers' locations.
- Coordinated with local restaurants for efficient order pickups and timely deliveries.
- Updated customers on order status and delivery times to enhance service experience.
- Addressed customer inquiries and resolved issues during deliveries to ensure satisfaction.
- Navigated efficiently using GPS and mapping tools.
- Followed safety protocols to ensure secure delivery of food items.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Mail Handler
USPS
San Bernardino
08.2020 - 07.2023
- Operated automated sorting machines to enhance processing speed.
- Loaded and unloaded mail from delivery trucks for timely dispatch.
- Sorted incoming mail to ensure timely distribution to designated areas.
- Organized outgoing mail into designated bins according to postal regulations.
- Operated mail processing equipment and manually sorted mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Maintained precise records of all incoming and outgoing mail for tracking and accountability.
- Collaborated with team to efficiently complete large shipment orders during high-volume mailing periods.
- Assisted in training new employees on mail processing procedures.
- Collaborated with team members to ensure smooth workflow and communication.
- Maintained cleanliness and organization in work areas to promote safety.
- Followed safety protocols while handling heavy packages and equipment.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Monitored inventory of supplies and reported shortages to management.
- Loaded trays of envelopes into automated sorting machines.
- Operated various machines such as scales, pallet jacks, forklifts.
- Ensured that all parcels were packed properly before shipping out of facility.
- Labeled containers with proper destination addresses for efficient distribution.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Reported any discrepancies or damaged packages to supervisor immediately.
Store Manager
Dollar Book Fair
Hemet
10.2016 - 07.2020
- Managed daily store operations and ensured efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical counts, ensuring stock accuracy and reducing loss.
- Implemented inventory management processes to maintain stock levels.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Resolved customer inquiries and complaints with effective communication techniques.
- Oversaw visual merchandising, improving store aesthetics and enhancing customer experience.
- Coordinated promotional events, enhancing customer engagement and driving sales.
- Organized promotional events to increase product awareness.
- Updated and maintained store signage and displays.
Cook
Pizza Hut
Los Angeles
01.2011 - 01.2015
- Prepared and cooked pizzas according to company recipes and standards.
- Ensured cleanliness and organization of kitchen equipment and workstations to uphold health standards.
- Collaborated with team members to ensure timely food preparation and service.
- Monitored inventory levels and communicated shortages to management, facilitating timely supply orders.
- Assisted in training new cooks on food preparation techniques and safety protocols.
- Adhered to food safety regulations during all cooking and food handling processes.
- Tailored orders to meet customer preferences and dietary restrictions, enhancing dining experience.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored inventory levels and reported shortages to management for ordering supplies.
Barista
Starbucks
Los Angeles
06.2008 - 01.2011
- Operated espresso machines and blenders to create high-quality drinks efficiently.
- Prepared handcrafted beverages according to established recipes and customer preferences.
- Delivered personalized customer service by actively engaging with customers and addressing their needs.
- Assisted in training new baristas on drink preparation and customer interaction skills.
- Maintained cleanliness and organization of work area throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction with experiences.
- Stocked supplies and ingredients to guarantee smooth operations during peak hours.
- Collaborated with team members to streamline workflow, enhancing service speed during peak hours.
Education
High School Diploma -
Eagle Rock HighSchool
Los Angeles, CA06-2009
Skills
- Route optimization
- GPS navigation
- Order management
- Delivery documentation
- Inventory tracking
- Safety compliance
- Time management
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Mail processing
- Mail distribution
- Scan parcels
- Machine operation
- Hand-eye coordination
- Shipping and receiving proficiency
- Espresso machine operation
- Beverage preparation
- Customer engagement
- Cleanliness maintenance
- Inventory management
- Food safety compliance
- Exceptional customer service
- Opening and closing coordination
- Food preparation
- Display case merchandising
- Professional demeanor
- FLUENT IN Spanish/English/French
- Cash register operation
- Team player
- Cash handling
- Order taking
- Sandwich preparation
- Pizza preparation
- Cooking techniques
- Recipe cooking
- Food assembly
- Allergen awareness
- Safe food handling
- Pizza baking
- Kitchen organization
Languages
English
Full Professional
Spanish
Full Professional
French
Professional
Timeline
Delivery Driver
DoorDash
01.2023 - 02.2026
Mail Handler
USPS
08.2020 - 07.2023
Store Manager
Dollar Book Fair
10.2016 - 07.2020
Cook
Pizza Hut
01.2011 - 01.2015
Barista
Starbucks
06.2008 - 01.2011
High School Diploma -
Eagle Rock HighSchool