Carlos Andres Vargas Lopez
Milton,ON
Summary
Willingness to take on added responsibilities to meet team goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Airport Duty Manager
Aerovias de Mexico S.A de C.V.
Toronto , ON
2022.05 - Current
- Conducted monthly audits on customer service experiences to ensure high standards of satisfaction
- Evaluated safety procedures for both above and below the wing operations on a regular basis
- Identified and addressed areas for improvement to enhance overall service and safety quality
- Respond promptly to customer inquiries, complaints, and requests, and resolve issues in a professional and timely manner
- Manage and mentor airport staff, including training, scheduling, and providing ongoing feedback and performance evaluations
- Provided training and guidance to support various stations across the US, ensuring consistent application of procedures and standards
- Prepare and present regular reports to upper management on airport performance, including key performance indicators (KPIs) and customer satisfaction metrics
Passenger Service Supervisor
Airport Terminal Services
Toronto
2018.11 - 2022.04
- Oversee all aspects of passenger service operations, including check-in, boarding, baggage handling, and customer service, to ensure a seamless and positive experience for passengers
- Collaborate with other departments, such as ground operations, maintenance, and flight operations, to ensure smooth and efficient airport operations
- Monitor flight schedules and other operational factors that may impact passenger service operations, and adjust staffing levels and procedures accordingly
- Analyze operational data and metrics to identify areas for improvement and implement strategies to optimize processes and enhance customer satisfaction
- Act as a liaison between the airline and airport stakeholders, such as vendors and government agencies, to ensure effective communication and coordination of activities
Passenger Service Agent
Airport Terminal Services
Toronto
2018.03 - 2018.10
- Greet passengers and provide a warm welcome, ensuring they feel valued and comfortable throughout their travel experience
- Assist passengers with check-in, baggage handling, and boarding processes, ensuring a smooth and efficient experience
- Monitor flight schedules and other operational factors that may impact passenger service operations, and adjust procedures accordingly
- Provide accurate and timely information to passengers on flight status, gate changes, and other pertinent information
- Perform other related duties as assigned, such as providing wheelchair assistance to passengers with disabilities or assisting with special requests
- Maintain accurate and up-to-date records, such as passenger manifests, flight reports, and baggage records
- Adhere to all customer service standards and handle all passengers with professionalism, courtesy, and respect
Education
Diploma - Travel and Tourism Service Management
The Humber College Institute of Technology & Advanced Learning
Toronto, ON05.2018
Skills
- Leadership
- Communication
- Problem-solving
- Customer service
- Microsoft Office
- Time management
- Facilities Management
- Decision-Making
- Adaptability
- Organizational Skills
- Computer Skills
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Native/ Bilingual
Volunteer Experience
Cafe Clerk, New Arising
May, 2024
- Delivered outstanding customer service by warmly greeting guests, accurately taking orders, and serving food and beverages
- Ensured a pleasant and welcoming atmosphere, contributing to a positive customer experience
- Managed cash transactions efficiently and assisted with inventory to ensure product availability for customers
- Maintained a clean and inviting environment, enhancing overall customer satisfaction
- Supported community events, fostering a sense of community and engagement among patrons
References
References available upon request.
Timeline
Airport Duty Manager
Aerovias de Mexico S.A de C.V.
2022.05 - Current
Passenger Service Supervisor
Airport Terminal Services
2018.11 - 2022.04
Passenger Service Agent
Airport Terminal Services
2018.03 - 2018.10
Diploma - Travel and Tourism Service Management
The Humber College Institute of Technology & Advanced Learning
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