Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Andres Alvayero Vega

Montreal,QC

Summary

Qualified Advanced Technical Support Specialist with 5 years of helpdesk and customer service experience. Provides comprehensive Tech support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

5
5
years of professional experience

Work History

Tech Support Agent

Tesla
02.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Fraud Agent

FINANCIAL SERVICES REPRESENTATIVE - CIBC
02.2021 - 01.2022
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative Agent

Indigo Books & Music Inc.
09.2019 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Dishwasher/Prep Cook

Imadake
05.2018 - 05.2019
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

High School Diploma -

École Secondaire Anjou
Montréal, QC
06.2017

Skills

  • Tech Transfer
  • Organizational Skills
  • Complaint Resolution
  • Customer Service Expertise
  • Microsoft Windows and Office
  • Issue Troubleshooting
  • Technical Issues Analysis
  • Tech Support
  • Agent Support
  • Friendly and Patient
  • Call Center Operations
  • Calm and Professional Under Pressure

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tech Support Agent

Tesla
02.2023 - Current

Fraud Agent

FINANCIAL SERVICES REPRESENTATIVE - CIBC
02.2021 - 01.2022

Customer Service Representative Agent

Indigo Books & Music Inc.
09.2019 - 12.2020

Dishwasher/Prep Cook

Imadake
05.2018 - 05.2019

High School Diploma -

École Secondaire Anjou

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Carlos Andres Alvayero Vega