CARLOS ALBERTO PENA
Candiac,QC
Summary
Process-oriented professional with over 18 years of experience and strong customer service, import/export operations, logistics and project coordination, and business administration skills. Ability to handle multiple projects and priorities simultaneously with a high degree of accuracy. A varied background has shaped my ability to quickly adapt to new work environments, tasks and build positive relationships with those I work with.
Overview
22
22
years of professional experience
Work History
Customer Experience Coordinator
SOLMAX INTERNATIONAL INC
07.2018 - Current
- Handled of key client accounts.
- Performed a pivot position by coordinating the internal resources in the company (production plants and the accounting, logistics, credit, technical and sales teams) ensuring all aspects of sales orders remain within scope, schedule, and budget.
- Managed multiple tasks and resolved issues related with customer sales orders. Addressed inquiries, concerns, and complaints from customers and our sales team by providing solutions and alternatives in a timely and professional manner and maintaining high levels of satisfaction.
- Coordinating and monitoring transportation of orders in USA, Canada, Latin America, and Europe. Providing our logistics teams with delivery instructions and customers with the estimated departure and arrival details.
- Handled and reviewed exportation and importation documents (commercial invoices, packing lists, certificate of origin, bill of landing - OBL, B13).
- Generated and prepared weekly sales orders report.
- Trained new personnel regarding company operations, policies, and services.
- Substituted the Customer experience manager when she is on vacation.
Logistics Coordinator
ARRIVAL AIR & SEA TRANSPORT
07.2017 - 07.2018
- Provided exceptional customer service by addressing inquiries, resolving issues, and keeping clients informed of shipment status.
- Approving and coordinating movement of freight shipments from origin (any country -except China-) to destination (Canada and USA). Coordinated with overseas agents the most cost-efficient and fastest methods of moving.
- Coordinated and scheduled maritime/air bookings, international freight movements; pickup, loading and unloading of freight, customs clearance processes and tracking of air, ocean, and trucking movements daily in inbound, outbound delivery.
- Auditing and reviewing pre-alert notices (commercial invoices, packing lists, certificate of origins, HBL's OBL's, etc) and shipping docs received from origin, ensuring compliance with international regulations. File break/down, classifying data entry, photocopying, scanning and some assembling of entries.
- Preparing and sending pre-alert notices to customers, customs brokers and related departments as required.
- Synchronizing operations between customer facilities, carriers, warehouses, customs brokers, and governmental agencies to guarantee punctual releases and deliveries of goods.
- Tracked orders and maintained communication with the customer throughout the duration of an order, reporting its status, delays, or any negative/positive occurrence.
- Prepared billing for customers in compliance with company's rates.
- Approving payments to overseas agents (commissions), carrier and logistics service providers invoices. Entering in the system, account payables and receivables to balance profit margins.
- Building and maintaining relationships with carriers, negotiating rates, and managing freight dispatching.
- Prepared and presented reports to management on logistics performance.
Ocean Import Coordinator
Delmar International
12.2015 - 07.2017
- Coordinated and monitored movement of freight shipments from origin to destination. Tracked freight and kept customers informed on shipment status updates.
- Ensuring that ocean imports were carried out in a timely manner and in compliance with the applicable law and operational procedure.
- Conducted regular audits of import documents to identify discrepancies. Prepared and submitted documentation to customs brokers, warehouses, local and international carriers, CBSA, customers.
- Coordinated transportation of freight from any Canadian port to a warehouse and to customer facilities across Canada.
- Synchronizing operations between customers, carriers, warehouses, customs brokers, and governmental agencies ensuring the punctual release and delivery of goods.
- Coordinated closely with internal departments and overseas partners to ensure seamless integration of ocean import operations into the overall supply chain process.
- Creating invoices and billing clients; approving payment of vendors and overseas agent invoices. Entering account payables and receivables to balance profit margins in the system. Preparing the profit and loss financial report per container.
- Filling out a claim form when cargo presents any damage.
Import/Export Assistant
Delmar International
01.2015 - 12.2015
- Providing support to the CSR and ocean/air Import/Export managers by assisting them with specific day-to-day activities. Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Assisted manager in all aspects of business operations.
Assisted the customer service representative manager (CSR) to draw up and set up metrics in excel files to track, identify and proofread non-compliant bookings/shipments, saving thousands of dollars to the company. - Monitoring and reporting to the CSR and ocean import manager if containers sailed on time from Asia and Europe. Preparing the daily "containers behind schedule" report.
- Assisting to enter air freight consolidations in the system. Issuing B-13 and certificates of origin as requested.
General Manager.
CAMIONES Y REMOLQUES LTDA.
08.2005 - 03.2013
- Drove year-over-year business growth while leading operations, strategic vision, long-range planning and formulating objectives, policies, and procedures.
- Led day-to-day activities for a trucking company in Colombia and Venezuela.
- Elaborated budgets. Approved and presented the monthly financial statements, operational reports, and the key performance indicators (KPI).
- Oversaw the cash flow to guarantee the company always had liquidity to keeping running.
- Monitored forecasts and key performance indicators, making necessary adjustments to reach corporative goals. Approved allocation of human, financial, machinery or technological resources according to the operational needs.
- Implemented techniques to increase efficiencies, mitigate risks, resolve issues, and optimize cost savings. Monitored that all operational activities were being executed on time and within budget.
- As legal representative of the company, I reviewed and signed legal documents.
- Analyzed market trends and competitor activities to create competitive advantages. Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring, and training of team members. Provided coaching and support, leading a team of 95 people.
Maintenance Coordinator of Trucks and Trailers
TRANSPORTES SANCHEZ POLO SA
01.2005 - 08.2005
- Coordinating preventive and corrective maintenance of a fleet of 500 trailers and 20 trucks for the second largest trucking company in Colombia and Venezuela at that time.
- Developed a preventive maintenance program to minimize equipment downtime.
- Prepared maintenance budgets, authorized purchases, and reparations. Approved payments of vendor invoices.
- Prepared and presented monthly reports and performance indicators.
Logistics Chief.
MUEBLES JAMAR
07.2002 - 08.2004
- Leading logistics operations (storage, inventory management, packaging, transportation, and information and control) for a furniture wholesale (4 warehouses and 3 stores).
- Leading a team of 45 employees to reach strategic and operational objectives. Prepared and presented monthly logistics reports.
- Allocating stock to warehouses and stores. Coordinating transferences of inventory between stores and warehouses.
- Investigated and solved inventory discrepancies. Responsible for inventory accuracy.
- Improved on-time delivery rates and costs by conducting thorough analyses of logistics data to identify trends, inefficiencies, and opportunities for cost savings.
- Negotiated contracts with carriers, securing competitive rates.
Education
AEC in Transportation And International Logistic - Logistics
LA SALLE COLLEGE
Montreal, QC12.2014
Specialization in Commercial Business Management - Business Administration
DEL NORTE UNIVERSITY
Barranquilla, Colombia07.2007
Bachelor of Science - Industrial Engineering
DEL NORTE UNIVERSITY
Barranquilla, Colombia07.2003
Skills
- Adaptability and flexibility
- Task prioritization
- Customer service orientation
- Attention to detail
- Problem-solving abilities
- Logistics Management
- Microsoft Office (high proficiency in excel)
- Negotiations
- Communication
- Teamwork and Collaboration
- Positive attitude
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Experience Coordinator
SOLMAX INTERNATIONAL INC
07.2018 - Current
Logistics Coordinator
ARRIVAL AIR & SEA TRANSPORT
07.2017 - 07.2018
Ocean Import Coordinator
Delmar International
12.2015 - 07.2017
Import/Export Assistant
Delmar International
01.2015 - 12.2015
General Manager.
CAMIONES Y REMOLQUES LTDA.
08.2005 - 03.2013
Maintenance Coordinator of Trucks and Trailers
TRANSPORTES SANCHEZ POLO SA
01.2005 - 08.2005
Logistics Chief.
MUEBLES JAMAR
07.2002 - 08.2004
AEC in Transportation And International Logistic - Logistics
LA SALLE COLLEGE
Specialization in Commercial Business Management - Business Administration
DEL NORTE UNIVERSITY
Bachelor of Science - Industrial Engineering
DEL NORTE UNIVERSITY
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