Carlos Umana
Los Angeles
Summary
Bilingual Personal Assistant and Hospitality Professional experienced in supporting high-level executives and managing operations. Enhanced organizational efficiency and client satisfaction through effective logistics management and discreet handling of confidential tasks. Led fleet management initiatives focused on budget control and safety compliance, resulting in significant cost reductions and improved driver performance.
Overview
13
13
years of professional experience
Work History
Autonomous Vehicle Coordinator / Operator, Autonomous Training Specialist
Waymo - Transdev
Los Angeles
06.2025 - 05.2026
- Executed testing across varied routes and conditions, validating autonomous driving performance and enhancing system reliability
- Maintained strict safety standards while operating autonomous and manual vehicles in complex, real-world environments
- Monitored multiple onboard systems in real time, identifying issues and responding quickly to dynamic conditions
- Troubleshot hardware/software systems using diagnostic tools, resolving issues with onboard and support devices
- Documented vehicle behavior, bugs, and performance insights, contributing to continuous improvement through detailed reports and technical feedback
- Supported software development by testing new features, tracking bugs, and following release updates
- Collaborated cross-functionally with engineering, operations, and safety teams
- Led onboarding and training for new hires through classroom and in-vehicle instruction
- Provided exceptional customer experience by assisting passengers and educating the public on AV technology, fostering community trust in autonomous systems
Personal Assistant and Notary Public
B. Witzer Law Firm
Los Angeles
03.2022 - 06.2025
- Maintained complex executive calendars and coordinated high-level meetings and travel logistics
- Managed confidential correspondence, internal communications, and priority email responses
- Coordinated board meetings, off-site events, and team-building activities to enhance collaboration and engagement
- Oversaw document preparation, presentation design, and legal filing support
- Implemented digital systems for document retrieval to streamline access and improve workflow
- Liaised with stakeholders, clients, and vendors to ensure seamless communication
- Provided high-touch service to clients and maintained exceptional professional discretion
- Supported executive-level strategy by conducting research, preparing reports, and overseeing projects to align with organizational goals
On-Road Supervisor / CDL Operator
Mv Transportation Inc.
Los Angeles
02.2021 - 02.2022
- Led supervision of 60+ operators, ensuring adherence to safety policies and operational protocols
- Operated 30–50 ft. DASH buses across Los Angeles County using CDL B with Passenger & Air Brake endorsements
- Conducted route inspections and time checks, enhancing service reliability and ensuring passenger safety
- Assessed vehicle conditions and coordinated real-time service recoveries for breakdowns
- Trained operators and supported compliance during high-demand service periods
- Trained staff on safety protocols and operational procedures for roadway management.
- First responder to traffic incidents involving city buses, working alongside emergency personnel
- Evaluated road conditions and prioritized maintenance tasks based on urgency.
- Collaborated with local government agencies on roadway policies, providing timely responses to inquiries
Residential Concierge
EDITION Hotels
West Hollywood
05.2019 - 02.2021
- Provided high-level concierge services for luxury residences, ensuring 24/7 guest satisfaction
- Scheduled reservations, travel arrangements, and service requests for high-profile residents
- Coordinated package delivery, valet services, and maintenance requests to ensure timely and efficient service for residents
- Managed communication between residents and hotel staff effectively.
- Trained new team members in hotel operations and guest interaction standards
- Liaised with contractors, vendors, and staff to maintain high standards of residential service quality
- Oversaw facility maintenance requests, ensuring timely resolutions.
- Created detailed reports of shift activities, documenting guest interactions and incidents for management follow-up.
Battery Service Supervisor
AAA Roadside Services
Glendale
10.2018 - 04.2019
- Achieved high customer satisfaction ratings through professionalism and efficiency in high-pressure situations
- Provided prompt emergency roadside assistance using power tools and equipment to resolve issues effectively
- Diagnosed vehicle issues and executed on-site battery replacements, fuel deliveries, and/or tire repairs
- Trained and supervised new hires to ensure they acquired necessary job skills and knowledge
- Handled POS systems, cash, and digital equipment for field transactions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained team members on best practices and operational procedures.
Supervisor / Security
Noble Security
Los Angeles
06.2013 - 10.2018
- Facilitated training sessions on emergency procedures and protocols to enhance staff readiness.
- Coordinated scheduling and deployment of security officers across multiple locations to ensure adequate coverage.
- Conducted regular training sessions for staff on emergency procedures and protocols.
- Led daily operations for a team of 15 employees, ensuring effective supervision and support.
- Coached and evaluated staff performance, managing terminations when needed.
- Trained new staff and maintained operational flow during high-occupancy events
- Responded promptly to incidents, documenting details for reporting purposes.
Education
Certificate in Justice -
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Los Angeles High School of the Arts
Los Angeles, CASkills
- Autonomous vehicle operations
- Autonomous vehicle operation
- Safety compliance
- Training and onboarding
- Training and development
- User support
- Operations management
- Fleet management
- Diagnostic troubleshooting
- Problem solving
- Technical communication
- Attention to detail
- Hazardous materials handling
Timeline
Autonomous Vehicle Coordinator / Operator, Autonomous Training Specialist
Waymo - Transdev
06.2025 - 05.2026
Personal Assistant and Notary Public
B. Witzer Law Firm
03.2022 - 06.2025
On-Road Supervisor / CDL Operator
Mv Transportation Inc.
02.2021 - 02.2022
Residential Concierge
EDITION Hotels
05.2019 - 02.2021
Battery Service Supervisor
AAA Roadside Services
10.2018 - 04.2019
Supervisor / Security
Noble Security
06.2013 - 10.2018
Certificate in Justice -
Los Angeles City College
High School Diploma -
Los Angeles High School of the Arts