CARLOS TORRES

Daily Tasks:

• Financials: Process weekly invoices.
• Maintenance: Complete daily work orders and conduct preventive property walkthrough to identify required repairs.
• Rent Administration: Process rent payments and issue delinquency notices.

Monthly Tasks:

• Housing Authority (SDHC): Post HAP payments, submit new portion letters, and manage SDHC inspections.
• Reporting: Complete and submit Month-End Accounting reports via the resident/business portals.
• Processed and scheduled vendor proposals.
• Maintenance: Complete daily work orders and conduct preventive property walkthrough to identify required repairs.
• Security & Compliance: Coordinate with on-site security on violations and cleanup reports.

Yearly Tasks:

• Compliance: Ensure 100% ongoing compliance with SDHC standards and audit-ready affordable housing tenant files (Yearly Certification's).
• Vendor Management: Process and schedule vendor proposals.
• Vendor & Asset Oversight: Coordinate with monthly contractors (landscaping, pest control) to ensure proper facility upkeep.
• Resolve tenant disputes through proactive communication to maintain high resident satisfaction scores
• Record Keeping: File and maintain complete historical records for all unit and property repairs.
• Ensured ongoing compliance with SDHC standards and maintained audit-ready affordable housing tenant files.
• Resolve tenant disputes through proactive communication to maintain high resident satisfaction scores

Daily Responsibilities:

• Serve as a primary point of contact for residents, vendors, prospective applicants, and employment verification requests, providing professional and timely communication.
• Process and coordinate residential and property work orders to ensure maintenance needs are properly documented and addressed.
• Complete annual LIHTC (Low-Income Housing Tax Credit) recertification for a 42-unit affordable housing community, ensuring required documentation and compliance requirements are maintained.
• Assist the maintenance team with work orders and property-related maintenance needs to support the overall condition and functionality of the community.

Weekly Responsibilities:

• Prepare and review property management reports, including delinquency reports and other operational reports.
• Process and enter vendor invoices through Yardi for payment processing.
• Maintain and update resident rental payment plans.
• Coordinate the ordering of appliances, hardware, and replacement fixtures for units.
• Contact vendors to obtain estimates and coordinate property-related services.
• Conduct weekly property walks to identify maintenance, safety, cleanliness, and curb-appeal concerns.

Quarterly Responsibilities

• Coordinate and assist with required city and property inspections, including elevators, fire alarm systems, fire sprinklers, and smoke alarms.
• Coordinate inspections of sewage pumps and stormwater drainage systems to help ensure proper operation, safety, and compliance.
• Follow up with vendors and service providers regarding inspection findings, repairs, and required corrective actions.

Porter / Janitorial Responsibilities:

• Performed routine and deep cleaning of residential and commercial properties while maintaining high standards of cleanliness and presentation.
• Maintained restrooms, flooring, windows, common areas, and other shared spaces to ensure a clean, safe, and welcoming environment for residents, employees, and visitors.
• Properly handled and utilized cleaning chemicals, tools, and equipment in accordance with established health and safety standards.
• Operated industrial garbage compactors and compressors while following proper safety procedures for waste handling and disposal.
• Identified and addressed cleanliness and maintenance concerns throughout the property, helping maintain overall curb appeal and operational standards.

Leasing Professional Responsibilities:

• Conducted daily outreach to prospective residents, generated interest, and scheduled property and unit viewing appointments.
• Provided professional tours of available units and effectively communicated property features, amenities, policies, and leasing information to prospective applicants.
• Managed a high volume of incoming phone calls while providing timely and professional assistance to residents, prospects, and other stakeholders.
• Processed and followed up on daily rental collections to support timely payments and maintain accurate resident account records.
• Prepared and served required eviction and delinquency notices in accordance with established property procedures and applicable requirements.
• Assisted residents with leasing-related questions, account concerns, and general property inquiries while maintaining a high level of customer service.