Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Ruiz

Ontario

Summary

Dynamic and results-driven dispatcher with extensive experience at CRST Expedited and GRD TRUCKING INC. Proficient in dispatch software and route planning, I excel in enhancing operational efficiency and client relations. Adept at problem solving and maintaining clear communication channels, with strong team collaboration and adaptability to changing needs. Consistently delivering timely solutions in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Night Dispatcher

GRD TRUCKING INC.
12.2023 - Current


  • Implemented new software systems for tracking vehicle locations, improving overall visibility into fleet operations at night time hours.
  • Expedited delivery times by proactively identifying potential delays and adjusting routes accordingly.
  • Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
  • Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Lead Dispatcher

CRST Expedited
09.2019 - 06.2023
  • As a dedicated carrier fleet for NIAGARA WATERS, our team directed dispatching, routing, and tracking of over 20 drivers and 60 deliveries daily.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Insured cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.

Dispatcher

Pegasus Crst
08.2019 - 11.2019
  • Sent out of state, to provide urgent assistance on managing a high priority account (Target).
  • Managed high-stress situations calmly and effectively, ensuring timely assistance when needed.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Achieving a 100% on time delivery success.
  • Maintained accurate records, improving data tracking and hourly updates for this high value customer.

Customer Service Representative

Gardner Trucking
09.2018 - 07.2019


  • Responded to customer requests for products, services, and company information.
  • Provided accurate and timely updates to customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Tracking of goods and products.

Education

BBA - International Business

CUT
Tijuana Mexico
07-1998

GED -

Adult School
National City
08-1998

Skills

  • Dispatch software
  • Route planning
  • DOT knowledgeable
  • OSHA knowledgeable
  • Multitasking and organization
  • Computer literacy
  • Route navigation
  • Tracking software
  • Critical thinker

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Night Dispatcher

GRD TRUCKING INC.
12.2023 - Current

Lead Dispatcher

CRST Expedited
09.2019 - 06.2023

Dispatcher

Pegasus Crst
08.2019 - 11.2019

Customer Service Representative

Gardner Trucking
09.2018 - 07.2019

BBA - International Business

CUT

GED -

Adult School

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Carlos Ruiz