Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Rivera

Aptos

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Focused on leadership and the whole person map.

Overview

9
9
years of professional experience

Work History

Neighborhood Service Manager

Prometheus Real Estate Group Inc
San Carlos
03.2024 - Current
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored and analyzed service metrics to identify trends and areas for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Hired and trained service department staff to drive performance.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Motivated and supported employees to maintain low turnover.

Service Technician

Prometheus
Cupertino
11.2020 - 03.2024
  • Collaborated with team members to complete projects efficiently and effectively.
  • Completed scheduled appointments on time to drive quality service.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Conducted service appointments to diagnose and fix problems.

Painter

Self Employed Services
San Mateo
11.2015 - 10.2020
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Consulted with clients regarding colors and finishes.
  • Operated airless spray equipment and motorized lifts.
  • Used ladders and scaffolds to reach high walls and ceilings.
  • Prepared sheetrock, metal and wood surfaces for painting.
  • Removed old finishes by stripping, sanding or using water or abrasive blasting.

Education

High School Diploma -

Liberty High School
San Jose
07-2013

Skills

  • Customer service
  • Employee training
  • Team management
  • Communication skills
  • Time management
  • Fluent speaker in Spanish and English
  • KPI monitoring

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Neighborhood Service Manager

Prometheus Real Estate Group Inc
03.2024 - Current

Service Technician

Prometheus
11.2020 - 03.2024

Painter

Self Employed Services
11.2015 - 10.2020

High School Diploma -

Liberty High School

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Carlos Rivera